ServiceNow Developer

About the Role and Company

Join HCLTech as a ServiceNow Developer based in Coimbatore, India. The position focuses on configuring, developing, and managing the ServiceNow ITSM platform to support an enterprise environment effectively.

Job Responsibilities

• Develop, configure, and maintain various ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Create and improve Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Notifications, Flow Designer workflows, and Service Catalog items.
• Oversee day-to-day ServiceNow platform administration and operational duties.
• Investigate and resolve incidents, defects, and service requests promptly to maintain system integrity.
• Conduct root-cause analyses for repeating platform and application issues to recommend and implement solutions.
• Assist with ServiceNow upgrades, patching, cloning, and instance migrations across Development, Test, and Production environments.
• Manage, review, and deploy update sets and application repository packages ensuring smooth deliveries.
• Execute release testing including validation, regression, and post-deployment verification.
• Monitor scheduled jobs, integrations, email workflows, platform logs, and overall system performance.
• Support system integrations via REST, SOAP, IntegrationHub, MID Server, and other mechanisms.
• Maintain comprehensive technical documentation, deployment logs, operational protocols, and knowledge base articles.
• Adhere to ServiceNow development standards, change management, security policies, and coding best practices.
• Collaborate closely with process owners, business analysts, infrastructure teams, and other technical stakeholders to ensure alignment and efficiency.

Mandatory Skills and Experience

• Around 3 years of hands-on experience in ServiceNow development and platform administration.
• Solid understanding of ServiceNow platform architecture and administrative functions.
• Proficiency with ServiceNow ITSM modules.
• Strong skills in JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, Script Includes, and Access Control Lists (ACLs).
• Experience with Service Catalog, Flow Designer, workflows, notification, and approval configuration.
• Knowledge of ServiceNow release management and deployment processes including update sets, source control, and application repository usage.
• Experience with instance cloning, migration, platform upgrades, and patching activities.
• Capabilities in release testing and troubleshooting platform and integration issues.
• Familiarity with REST and SOAP API integrations and MID Server technology.
• Understanding of ITIL processes such as Incident, Problem, Change, Request, and Knowledge Management.
• Good analytical, documentation, communication, and coordination skills with stakeholders.

Preferred Qualifications

• Certified ServiceNow System Administrator (CSA).
• Certified ServiceNow Application Developer (CAD).
• ITSM-related certifications like CIS or ServiceNow micro-certifications.
• ITIL Foundation certification.
• Experience working in Agile, DevOps, or enterprise application support environments.

Eligibility

Any graduate is eligible to apply for this opportunity at HCLTech.