- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Deloitte and the Role
At Deloitte, you are invited to bring your genuine self and passion to work alongside talented professionals focused on meaningful projects. Our Enterprise Technology & Performance team seeks a ServiceNow Consultant to join our office in Auckland, Wellington, Christchurch, or Dunedin. As a vital contributor to our ServiceNow practice, you will assist organizations in enhancing their workflows and processes by leveraging the ServiceNow platform effectively. Your role involves collaborating closely with clients to comprehend their challenges and deliver solutions that boost efficiency, refine service delivery, and streamline various operational functions.
Key Responsibilities
- Lead end-to-end management of ServiceNow projects ensuring alignment with client objectives and best practice adherence.
- Possess extensive knowledge of ServiceNow modules including ITSM, ITOM, HRSD, SPM, CSM, SecOps, and GRC.
- Facilitate client workshops to gather business requirements and convert them into actionable development tasks.
- Create and maintain comprehensive documentation concerning configurations, integrations, and system workflows.
- Advise clients on optimal approaches for ServiceNow upgrades, patching, and routine system maintenance.
- Serve as Scrum Master for project deliveries, upholding Agile methodology standards.
- Monitor and report sprint progress to ensure achievement of deliverables while meeting client expectations.
- Demonstrate strong communication and problem-solving capabilities across technical and non-technical stakeholders.
Qualifications and Experience
- Minimum of 2 years consulting experience with a specific focus on ServiceNow implementations.
- Familiarity and certifications related to ITIL processes.
- Possession of ServiceNow Certified System Administrator (CSA) credential is mandatory.
- Holding a ServiceNow Certified Implementation Specialist (CIS) certification in core modules like ITSM or ITOM is highly desirable.
- Solid understanding of Agile frameworks such as Scrum, Kanban, and sprint-based project delivery methods.
Additional Information and Workplace Culture
Deloitte New Zealand is committed to impactful results supported by global expertise and a respect for the unique cultural heritage of Aotearoa, grounded in Te Tiriti o Waitangi. We foster an inclusive workplace where diverse views are valued, ensuring everyone has equal opportunities for growth and development.
Our culture encourages meaningful work-life balance supported by flexible working arrangements tailored to individual and client needs. We also offer benefits including subsidized professional qualifications and memberships, health and income protection insurance, 22 days of annual leave, social events, wellness programs, community volunteering, and environmental initiatives.
Commitment to Diversity
We value diversity and inclusion, encouraging applicants from underrepresented groups to apply even if all criteria are not fully met. We strive to create an environment where all individuals can thrive.
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