Servicely Implementation Consultant - HR & Payroll Transformation

About the Role

A globally recognized corporation is adopting Servicely as its new service management platform, initiating a significant transformation within HR Operations, HR Services, and Payroll processes. They are seeking a Servicely Implementation Consultant to architect, develop, and spearhead the deployment of this platform from inception.

Key Responsibilities

• Lead end-to-end design and configuration of Servicely tailored to HR and Payroll operations.
• Analyze and translate business workflows into scalable, automated digital processes.
• Create service catalogs, manage case workflows, and develop self-service portals.
• Integrate advanced AI tools such as chatbots, predictive routing, and automated ticket classification.
• Collaborate closely with HR, IT departments, and project teams to maximize platform adoption and continual improvement.

Candidate Profile

• Demonstrated expertise in Servicely platform implementation including full configuration and deployment.
• Experience with ServiceNow or comparable enterprise service management systems, with a capacity to master Servicely configuration.
• Comprehensive understanding of HR, Payroll, or Shared Services structures and processes.
• Proficiency in deploying AI-enabled automation features such as natural language processing and workflow intelligence.
• Excellent communication skills to facilitate stakeholder engagement and lead design workshops.

Preferred Qualifications and Additional Skills

• Experience with ServiceNow platforms (HRSD, ITSM, or ESM) is highly desirable.
• Familiarity with working in large-scale, multinational enterprise setups.
• Knowledge about HR data management and regulatory compliance frameworks.
• Direct hands-on experience with Servicely is advantageous but not mandatory.
• Educational background: Bachelor’s degree in Computer Science, Information Systems, or related disciplines; a Master’s degree is an added benefit.

About the Company

Glencore is among the world’s largest diversified natural resource companies, a leading producer and marketer of more than 60 commodities integral to modern life. It operates through a vast network of assets, customers, and suppliers globally, focusing on sustainable production, processing, recycling, and distribution aligned with decarbonisation goals.

Employing over 150,000 people across more than 35 countries, Glencore serves sectors including automotive, steel, power generation, battery manufacturing, and oil through its comprehensive marketing and industrial infrastructure.

As a committed entity, Glencore is an active participant in global initiatives concerning security, human rights, transparency, and environmental responsibility, targeting ambitious industrial emission reductions—including a goal for net-zero emissions by 2050.

Additional Information

All candidates may undergo background checks as part of the recruitment process. Consent for personal data processing will be requested and managed accordingly during application.