Service Planner

About the Role

Rentokil Initial is seeking a well-organized Service Planner with exceptional administrative abilities and communication skills to join its Campbellfield team on a full-time remote basis. Renowned globally for expertise in pest control, hygiene, and indoor plant care, Rentokil values its people who are dedicated to protecting individuals, improving lives, and conserving the environment every day.

Key Responsibilities

• Coordinate and schedule regular field service activities for the Hygiene division.
• Ensure scheduling of Service Technician visits within allocated timeframes, escalating deviations to management.
• Arrange installations and job completions adhering to divisional timelines and expectations.
• Respond to customer queries and complaints about services and facilitate necessary non-routine service calls.
• Manage all documentation and administrative tasks related to service activities including routing documentation for entry into the Branch Contracts Computer System.
• Verify that technicians' daily routines are recorded as per divisional standards.
• Generate ongoing management reports covering service status, job progress, customer service history, technician productivity, and customer retention.
• Maintain reporting spreadsheets punctually.

Candidate Profile

• Exceptional telephone manners.
• Strong written and verbal communication capabilities.
• Proficient computer skills.
• Ability to provide clear instructions effectively.
• Excellent collaboration and teamwork skills.
• Efficient time management.
• Prior experience in similar roles or fast-paced office environments is preferred.

Benefits

• Opportunity to work for the world's largest pest control company.
• Mobile phone provision.
• Employee cash incentive programs and bonuses.
• Comprehensive induction and ongoing training programs.
• Access to employee assistance programs supporting employees and their families.
• Continuous learning and development opportunities.
• Prospects for career progression, with many employees advancing into different roles within the company.

Additional Information

As part of the hiring procedure, candidates will undergo pre-employment medical checks and reference verifications. The team culture emphasizes inclusivity, family orientation, and feels like a close-knit environment despite being part of a global enterprise. Employees acknowledge the strong team support, rewarding onboarding, training engagements, and a welcoming atmosphere.