- Experience
- 5+ yrs
- Salary
- SAR 25,000 – SAR 25,000 / month
- Openings
- 1
- Posted
- 12 seconds ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Role
A leading manufacturer specializing in construction machinery, powered access, and aerial work platforms (AWPs) is recruiting a seasoned Service Manager to oversee aftersales services in Dammam, Saudi Arabia. This key leadership position aims to ensure outstanding client support, enhance service performance, and lead a team of engineers towards operational excellence and superior customer satisfaction.
Primary Responsibilities
- Provide leadership and oversight to the service department, including both workshop and field engineering teams.
- Ensure high levels of customer satisfaction by resolving issues promptly, planning resources effectively, and maximizing equipment uptime.
- Monitor and improve service key performance indicators, boost team productivity, and manage operational budgets to support regional profitability.
- Manage warranty claims strictly adhering to OEM guidelines and comply with health, safety, and environmental standards.
- Offer advanced technical support on complex diagnostics involving mechanical, electrical, and hydraulic systems.
- Collaborate with Parts, Sales, and Product divisions to foster aftermarket growth and improve customer experiences.
Candidate Requirements
- At least 5 years of experience in a Service Manager or equivalent senior role within the construction equipment, material handling, aerial work platforms, or heavy machinery industries.
- Comprehensive technical expertise in diesel engines, hydraulics, electrical, and mechanical systems.
- Demonstrated experience managing workshop and field service operations, including oversight of KPIs and warranty procedures.
- Excellent leadership abilities and stakeholder communication skills focused on delivering outstanding customer service.
- Strong analytical skills necessary for interpreting data trends and enhancing operational efficiency.
- Fluency in English is mandatory; knowledge of Arabic is considered a significant asset.
Additional Information
Applicants are advised that, due to a high volume of applications, only suitable candidates will be contacted. If no response is received within two weeks, consider the application unsuccessful.