Service Manager

Overview

The Service Manager will lead workshop operations focusing on electric vehicle servicing. This role involves managing daily service activities, customer communications, team leadership, and performance monitoring to ensure high-quality service delivery and customer satisfaction.

Key Responsibilities

• Oversee daily workshop functions including service bookings, vehicle inspections, repairs, and timely deliveries.
• Ensure completion of all service and repair tasks within designated timelines while maintaining high standards.
• Monitor workshop productivity, technician efficiency, and overall service quality.
• Manage diagnosis and troubleshooting related to electric vehicle components such as batteries, motors, controllers, chargers, wiring, and electrical systems.
• Maintain strict handling and safety protocols for electric vehicle systems and coordinate with OEM or technical teams on complex issues.
• Address customer escalations effectively, ensuring prompt resolution of service-related complaints and transparent communication regarding vehicle status.
• Lead and supervise the service team including advisors, technicians, and other workshop staff by assigning daily tasks, reviewing performance, and providing technical training.
• Collaborate with inventory teams to ensure spare parts availability, track parts consumption, and document all parts transactions accurately.
• Track service revenue, customer retention, and workshop efficiency, formulating strategies to boost maintenance visits and paid services.
• Maintain comprehensive documentation including job cards, warranty claims, customer feedback, and unresolved service issues, and generate regular operational reports for management review.

Additional Information

This position requires a proactive approach to managing both technical and operational aspects of electric vehicle servicing, with a strong focus on customer satisfaction and team performance.