Service Leader

About Chipotle

Chipotle Mexican Grill is committed to revolutionizing fast food by serving responsibly sourced, high-quality food quickly while supporting sustainable farming and food practices. As a brand, Chipotle prioritizes digital innovation, technology, and environmental responsibility across its restaurants in North America and Europe.

Role Overview

The Service Leader plays a pivotal role in delivering an excellent customer experience by ensuring the preparation and serving of safe, high-quality food, and fostering well-trained restaurant crews who provide excellent service. This position requires active participation on the restaurant floor, maintaining a clean and organized work environment, and providing support wherever needed during shifts.

Key Responsibilities

• Adhering to Chipotle's policies and procedures while ensuring high standards for food quality and taste.
• Addressing and resolving any food quality concerns promptly.
• Supporting food safety measures such as enforcing hygiene practices (hand washing, glove changes), monitoring food temperatures and shelf life, and completing daily safety checklists.
• Handling customer incidents effectively to ensure positive experiences.
• Managing crew schedules, breaks, shift changes, and conducting shift meetings.
• Training and cross-training front-of-house team members to enhance versatility.
• Participating in crew performance assessments and aiding in leadership development of future Service Leaders.
• Undertaking administrative duties including banking, cash handling policies, paperwork management, and maintaining office equipment and supplies.
• Ensuring adequate inventory of supplies for smooth operations.

Qualifications & Requirements

• Ability to comprehend and communicate Chipotle’s Food With Integrity philosophy.
• Knowledge and experience in cash handling procedures.
• Familiarity with food safety standards and health department regulations.
• Comfortable with office documentation and paperwork.
• Proficient in the primary language(s) used at the work location (speaking, reading, and writing).
• High school diploma or equivalent.
• Prior experience working in a restaurant setting.
• Availability to work at least four days per week, including two days that fall on either Friday, Saturday, or Sunday, with open availability for any eight-hour shifts.
• Ability to work a minimum of 32 hours weekly.

Benefits and Perks

• Tuition assistance up to $5,250 annually.
• Complimentary meals during shifts.
• Medical, dental, and vision insurance coverage.
• Paid time off and holiday closures depending on location.
• Competitive pay ranging from $21.20 to $22.96 per hour, commensurate with experience and skill level.
• Strong career advancement opportunities with 80% of managers having started from crew positions.

Additional Information

This listing serves as an ongoing recruitment effort and may correspond to future hiring needs within the local market. Chipotle is dedicated to equal employment opportunities regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any legally protected characteristic. The company also ensures accommodations for applicants with disabilities throughout the hiring process. For accommodation requests during application or interview stages, contact Adaaccommodations@chipotle.com.