Service Leader

About the Role

Join Chipotle Mexican Grill as a Service Leader, where we strive to transform fast food by providing high-quality food quickly while fostering positive change in food systems and sustainability. As a Service Leader, you will ensure customers have a great experience by maintaining food safety and quality, training restaurant crew members, and keeping the service line organized and efficient. You will be actively engaged during your shift, supporting teammates and overseeing various operational aspects including customer service and food preparation.

Key Responsibilities

• Adhere to and enforce Chipotle's policies and procedures to guarantee top-quality meals are served.
• Address and resolve any food quality concerns promptly.
• Implement rigorous food safety measures, including monitoring handwashing, glove changes, food temperature, and shelf life, and ensuring compliance with daily safety checklists.
• Manage customer incidents aiming for positive resolutions and experiences.
• Oversee crew breaks, shift transitions, meetings, and scheduling to maintain smooth operations.
• Provide cross-training to front of house crew to enhance team versatility.
• Assist with crew performance evaluations and support the development of future Service Leaders.
• Carry out administrative duties such as banking, enforcing cash handling protocols, managing office paperwork, ensuring functionality of office equipment, and ordering necessary supplies.

Required Qualifications and Skills

• Understanding and ability to communicate Chipotle's "Food With Integrity" philosophy.
• Familiarity with cash handling policies and procedures.
• Knowledge of food safety standards and health regulations.
• Experience handling office documentation and paperwork.
• Proficiency in reading, writing, speaking, and comprehending the primary language(s) used at the workplace.
• Possession of a high school diploma.
• Prior experience in a restaurant environment.
• Availability to work at least four days weekly, including two from Friday through Sunday, with flexible eight-hour shifts.
• Ability to commit to a minimum of 32 working hours per week.

Benefits and Perks

• Tuition assistance up to $5,250 per year.
• Complimentary meals during shifts.
• Medical, dental, and vision insurance.
• Paid time off and holiday closures depending on location.
• Competitive pay.
• Strong opportunities for career advancement, with 80% of managers having started as crew members.

About Chipotle Mexican Grill

Chipotle Mexican Grill is dedicated to cultivating a better world by serving responsibly sourced, traditionally prepared food free of artificial additives. Operating across multiple countries including the U.S., Canada, U.K., France, and Germany, Chipotle is a pioneer in the food industry renowned for innovation, sustainability efforts, and technology-driven growth, owning and operating all its restaurants in North America and Europe.

Equal Opportunity and Accommodations

Chipotle is an equal opportunity employer committed to inclusive hiring practices, welcoming applicants regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, veteran status, or any protected status under law. We support accommodations for applicants with disabilities or special needs throughout the application and hiring process. If accommodation is required, please contact our accommodations team via email at Adaaccommodations@chipotle.com.