Service Desk Administrator

Overview

G4S Secure Solutions is looking for a proactive and well-organized Service Coordinator to handle daily field service operations within its Fire & Security Systems division based in Dublin. This position plays a crucial role in linking engineers, sales teams, and clients to optimize operational efficiency and maintain service excellence.

Key Responsibilities

• Plan and manage scheduling for reactive maintenance, routine service tasks, and commissioning work per customer agreements.
• Respond promptly to customer communications, assess issues accurately, and assign the right engineer accordingly.
• Act as the primary contact point for Field Engineers, Business Development Managers, and customers to ensure effective communication.
• Collaborate with an external Monitoring Centre to address system alerts and update on operational status.
• Process engineers' work reports while overseeing purchase order requests and producing precise sales orders.
• Manage customer service contracts by creating, updating, and maintaining up-to-date records.
• Distribute essential technical documentation, compliance certificates, and project updates directly to customers.
• Extract and analyze system data to provide management with detailed reports that support strategic and operational decision-making.
• Offer administrative support when needed to sales and installation teams and act as a reliable backup in the team.
• Promote the full spectrum of G4S Secure Solutions security products and services to clients to enhance brand presence.

Candidate Profile

• Excellent communication skills with confidence in telephone interactions.
• Adept in planning, time management, and organization to handle a high volume of work efficiently.
• Strong problem-solving skills to manage scheduling conflicts and operational challenges effectively.
• Ability to remain resilient and meet deadlines within a dynamic and fast-paced work environment.
• Flexible mindset, customer-oriented approach, and a strong drive to deliver operational success.

Compensation

Annual salary ranges between €35,000 and €37,000.