Deloitte

Service Design Architect

Deloitte

Auckland, New Zealand · Full Time

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Experience
10+ yrs
Salary
—
Openings
1
Posted
3 weeks ago
Work mode
In office
Resume
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Job description

About the Company

Join Deloitte Technology & Transformation in Auckland, where you’ll be valued for your curiosity, passion, and collaborative spirit. Work with talented professionals on projects that truly make a difference. Your impact here matters.

Your Role

As an Associate Director or Senior Specialist Lead, Operate Service Architect, you will design scalable managed service solutions that align client expectations with Deloitte’s capabilities, risk standards, and business goals. You will operate within a multidisciplinary team focused on complex client environments, collaborating globally on large, multi-year cloud, platform, cybersecurity, and business transformation initiatives.

Key Responsibilities

  • Lead the design of comprehensive managed service solutions for complex engagements, turning client needs into actionable service models.
  • Establish operating frameworks, governance mechanisms, service definitions, and delivery methodologies to create maintainable and scalable services.
  • Contribute to business pursuits by shaping solutions, pricing strategies, and managing stakeholder interactions to ensure competitive and financially sound offerings.

Required Expertise

  • Over 10 years in managed services, outsourcing, or delivery models involving multi-year large-scale projects.
  • Deep knowledge of service management, operational frameworks, pricing approaches, and global delivery methods.
  • Strong stakeholder management skills with experience influencing senior leadership across diverse, cross-functional teams.

Additional Details

We are committed to fostering impactful outcomes for clients, communities, and employees alike. Our culture emphasizes shared values, care, and inclusion to empower everyone’s growth.

Rewards include flexible working arrangements, support for professional development, health and income protection insurance, 22 days annual leave, social and wellness programs, community volunteering, and focus on sustainability.

We welcome candidates from diverse backgrounds and encourage applications even if not all criteria are perfectly met.

Important Notice

Please be vigilant against phishing attempts pretending to be Deloitte recruiters. Authentic email domains include “@deloitte.co.nz” and “@smartrecruiters.com.” Confirm suspicious communications by contacting the company’s official channels.

How they work

Teamwork & Collaboration Customer Focus Strategic Thinking Relationship Building
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