Service Coordinator

Job Summary

We are seeking a dedicated Service Coordinator in Vikhroli, Mumbai, to manage and streamline our service operations. The candidate will be responsible for handling customer service requests, scheduling maintenance, and ensuring smooth coordination between service teams and customers.

Key Responsibilities

• Receive, record, and manage customer service requests, complaints, and breakdown calls.
• Organize preventive maintenance visits including AMC and CMC schedules as well as breakdown services.
• Coordinate with service engineers and technicians to allocate daily jobs efficiently.
• Monitor ongoing service calls and ensure jobs are completed promptly.
• Draft service reports, work orders, quotations, and manage maintenance planning.
• Follow up with customers to update them on service progress and ensure issue resolution.
• Liaise with the stores department to verify availability of required spare parts.
• Maintain accurate records of AMC contracts, service histories, and customer information.
• Compile and prepare service reports on a daily, weekly, and monthly basis.