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Service Coordinator

Jeeves Consumer Services

Kochi, Kerala, India · Full Time

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Experience
Any
Salary
INR 25,000 – INR 28,000 / month
Openings
1
Posted
3 days ago
Work mode
In office
Education
Graduation or ITI Diploma
Resume
Required to apply

Where you'll work

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Job description

Role Overview and Responsibilities

The Service Coordinator will be responsible for assigning calls to engineers based on pin-code areas and managing Service Franchise (SF) operations. The role requires familiarity with key performance indicators (KPIs) and turnaround time (TAT) management to ensure service excellence in consumer electronics repair and servicing.

Candidate Profile

The ideal candidate should have prior experience in the service industry, preferably in consumer electronics such as TVs, washing machines, air conditioners, and LED devices. Educational qualifications include graduation or an ITI diploma. Previous experience in a team leader (TL) or service coordinator capacity is essential.

Compensation and Benefits

  • Monthly salary between INR 25,000 and INR 28,000 (net take-home pay)
  • Mediclaim coverage
  • Provident fund contributions
  • Mobile and internet reimbursement
  • Incentives based on performance

Minimum education

Bachelor's Degree

How they work

Teamwork & Collaboration Attention to Detail Time Management Leadership
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