Service Coordinator

About Accelleron

Accelleron is a global technology leader dedicated to driving sustainability within the marine and energy sectors. With over a century of trusted industry experience, the company operates in upwards of 100 locations across more than 50 countries. Employing around 3,000 professionals, Accelleron continuously innovates superior products, services, and solutions essential for the global energy transition. Dedicated to diversity and inclusion, the company values individual differences as strengths and fosters a collaborative, international working environment.

Key Responsibilities

• Act as the main contact point for customers, building and preserving lasting relationships while managing inquiries and requirements.
• Plan, organize, and oversee service jobs by ensuring appropriate allocation of personnel, spare parts, and logistics at job sites.
• Maintain customer satisfaction by ensuring contractual obligations and quality standards are met, while diligently handling health, safety, and environmental practices.
• Oversee the complete service order cycle from creating quotations through invoicing and cash collection in a timely manner.
• Ensure timely and accurate reporting and documentation, including registering all relevant data systematically.
• Collaborate with other company units and teams to synchronize service activities and augment service sales opportunities.

Training Requirement

Candidates lacking prior field engineering experience must complete a structured on-site training program lasting approximately six months.

Candidate Profile

• Diploma in marine or mechanical engineering or an equivalent qualification.
• Previous experience coordinating activities with direct customer interaction, preferably in service or maintenance roles.
• Minimum of two years' experience within the marine sector, ideally as a service engineer.
• Strong skills in planning, prioritizing, and managing service schedules to ensure prompt maintenance and repairs.
• Excellent communication abilities to liaise efficiently between clients, service teams, and vendors.
• Customer-centric attitude with aptitude for resolving conflicts and clarifying client needs to ensure satisfaction.
• Flexibility to address service issues beyond normal working hours as needed.
• Familiarity with SAP or other ERP systems is advantageous.
• Established leadership qualities coupled with a cooperative and solution-oriented mindset.
• Fluency in English and Mandarin is mandatory.

Benefits

• Competitive salary and benefits package.
• Access to Employee Assistance Program.
• Global parental leave policies.
• Flexible working arrangements.