Service Coordinator

Job Overview

The Service Coordinator plays a central role in managing the scheduling and execution of air conditioning installations, servicing, and repairs. This role involves assigning service tasks to technicians, maintaining detailed service records, and ensuring customer satisfaction through timely and effective communication and problem resolution.

Key Responsibilities

• Arrange and plan AC installation, maintenance, and repair appointments.
• Allocate service assignments to technicians considering their location and availability.
• Engage with customers to communicate appointment details and service progress.
• Monitor technicians to confirm jobs are finished within scheduled times.
• Keep accurate daily logs including service schedules, job sheets, and reports.
• Address customer complaints promptly and collaborate to resolve issues efficiently.
• Manage and track pending service requests to ensure complete resolution.
• Coordinate with the Annual Maintenance Contract (AMC) department for preventive upkeep and contract renewals.
• Maintain service records using Excel spreadsheets or the company's service management software.
• Solicit and record customer feedback following service completion to support continuous improvement.