Service Associate - Reservation Agent

About Shangri-La Jeddah

Situated on the new Jeddah Waterfront overlooking the Red Sea, Shangri-La Jeddah redefines luxury accommodation in the city. The property features 203 elegantly furnished rooms and suites alongside 17 upscale serviced apartments, all designed with floor-to-ceiling windows showcasing scenic views. Guests enjoy access to five diverse dining venues, including the famed Shang Palace. The hotel is conveniently close to Jeddah's main attractions and the Red Sea Mall, complemented by 116 privately owned Burj Assila Residences with exclusive Wellness Club access. A children's club and supervised play area offer families enriching experiences during their stay.

Role Overview

The Reservation Agent plays a crucial role in ensuring exemplary customer service standards while maximizing booking efficiency. This position entails managing telephone sales and reservations for all Food and Beverage outlets, along with various administrative tasks as directed by management.

Key Responsibilities

• Become highly knowledgeable about all room types—their layouts, features, and advantages—to accurately align options with guest preferences.
• Understand and communicate the hotel’s rate structures, especially public offers, emphasizing unique value during sales conversations.
• Be thoroughly familiar with hotel facilities and services, actively promoting these benefits to clients.
• Stay updated on any changes or enhancements to hotel offerings.
• Uphold Shangri-La’s service philosophy by delivering superior customer experience, fostering a positive attitude, and maintaining strong teamwork.
• Promptly handle reservation inquiries and correspondence, applying the ARI strategy for availability, rates, and inventory to confirm or regret bookings as appropriate.

Candidate Profile

• At least one year of experience in the hotel industry.
• Willingness to work extended hours and various shifts.
• Fluent written and spoken communication in English and Arabic.
• Proficiency in Microsoft Office applications such as Excel and Word.
• Strong attention to detail coupled with excellent organizational and administrative capabilities.
• Professional telephone conduct and outstanding communication skills.
• Intermediate computer skills with previous experience in reservation systems considered advantageous.
• A collegiate-level degree is required.
• Flexibility to adapt shifts as necessary.
• Ability to collaborate effectively with other departments to fulfill all guest requirements.
• Team-oriented mindset.

Why Work With Us

• A supportive environment that values passion and encourages personal and professional development.
• Established pathways for learning and career progression in service excellence and leadership.
• Competitive benefits, recognition initiatives, and travel perks rewarding your commitment.
• An inclusive, respectful, and diverse workplace committed to safety and enabling everyone to succeed.

Additional Information

We are an equal opportunity employer welcoming applications from all qualified individuals. All applicant information will be handled confidentially for recruitment purposes only. Only shortlisted candidates will be contacted.