Service Advisor

About AutoHub Saudi Arabia

AutoHub Saudi Arabia is a premier multi-brand automotive care company specializing in bodywork, mechanical repairs, and vehicle customization. Since its inception in 2014 under Abdul Latif Jameel Enterprises, AutoHub has committed itself to providing top-notch, cost-effective, and efficient services nationwide through a skilled team of certified technicians. The company caters to both individuals and corporate clients, ensuring vehicles are restored to optimal performance and reliability. Joining AutoHub means becoming part of a customer-centric organization passionate about professionalism, exceptional service, and continuous growth.

Role Overview and Responsibilities

• Diagnose vehicle issues to identify root causes, determine necessary repairs, and specify parts requiring replacement.
• Communicate diagnostic findings to customers to ensure transparency using proper diagnostic documentation.
• Educate customers about essential vehicle services and repairs, providing clear and detailed information.
• Promote additional new services to encourage upselling and enhance customer value.
• Greet customers warmly, listen attentively to their requirements, and arrange service appointments accordingly.
• Collaborate closely with customers to understand their concerns and relay accurate information to Service Technicians to facilitate high-quality repairs.
• Respond to inquiries regarding service results, scheduling, vehicle drop-off and pickup processes.
• Handle customer complaints and concerns with professionalism and promptness.
• Maintain follow-up communications to secure estimate approvals, update on service progress, and confirm job completion.

Job Purpose

The Service Advisor acts as the customer's primary liaison by clarifying maintenance and repair needs and responding to queries before scheduling the vehicle for technician assessment and service.