Service Advisor

About the Company

DAR AL MADINA GARAGE LLC operates as a trusted automotive service establishment in Dubai, UAE, delivering comprehensive maintenance and repair solutions for both passenger and commercial vehicles. The business is committed to providing efficient, dependable, and transparent services that promote customer safety and optimize vehicle performance. The work environment fosters teamwork, with a strong emphasis on detail orientation and customer satisfaction. Core values include professionalism, technical skill, and a dedication to superior workmanship.

Position Overview

The role of Service Advisor, located onsite in Dubai, entails welcoming clients, understanding and documenting their automotive concerns accurately, and coordinating with repair technicians for service estimates. This position requires communicating recommended services clearly to clients and obtaining their approval before commencing work. Daily responsibilities encompass scheduling service appointments, updating customers on progress, addressing aftersales inquiries, and ensuring vehicles are delivered as promised. Additional duties include maintaining service records, assisting with billing operations, and enhancing customer satisfaction through effective communication and reliable follow-ups.

Candidate Requirements

• Excellent customer service orientation, focused on achieving high satisfaction and fostering lasting client relationships.
• Strong communication abilities to convey technical details, service options, and aftersales information clearly to customers.
• Familiarity with aftersales workflows, including follow-ups, dispute resolution, and managing warranty or repeat service issues.
• Previous experience in an automotive service center or dealership setting is highly preferred.
• Capacity to operate in a busy workshop environment handling multiple concurrent service requests.
• Basic automotive knowledge to comprehend technician assessments and provide accurate guidance to customers.
• Competence in utilizing service management software along with standard office computer programs.
• Fluency in English is required; knowing additional languages prevalent in Dubai is advantageous.
• Educational background of at least high school completion; vocational or technical training relevant to automotive or customer service sectors is beneficial.