Senior User Researcher

About the Company

Netcompany is a rapidly expanding technology enterprise, currently among the fastest-growing in the industry. The company is innovating the technological landscape and aims to be Europe's leading digital disruptor while nurturing the future of IT consultancy. Working with both public and private sectors, Netcompany delivers a variety of solutions including application development, cloud migration, program delivery, and service operations tailored to diverse business demands.

Job Overview

The Senior User Researcher will play a central role in establishing user-centered design principles within teams, particularly aligning with UK Public sector expectations such as the Government Digital Service (GDS) design principles or equivalent standards. The role involves conducting comprehensive user research, guiding junior researchers, enforcing inclusive and accessible practices, and synthesizing insights to inform service creation and improvement.

Key Responsibilities

• Implement and advocate for user research aligned with GDS or similar public sector design frameworks.
• Establish user-centered practices with new or existing teams to enhance service design.
• Coordinate user research efforts to support the formulation of service propositions.
• Conduct direct user research and mentor other researchers to elevate research quality.
• Promote inclusivity in research to ensure services address diverse user needs and accessibility standards.
• Apply a broad spectrum of primary and secondary user research methodologies.
• Analyze and synthesize data effectively, including engaging skeptical stakeholders and assuring research rigor.
• Communicate research findings clearly, tailoring presentations to varied audiences.
• Understand the social and technological contexts impacting projects.
• Offer strategic insight into the problems that teams aim to solve, aligning research accordingly.
• Maintain technical awareness regarding the technologies underpinning digital services.
• Support and encourage adoption of agile and user-centered methodologies across teams.

Requirements

• A minimum of four years' experience in user research.
• Experience applying GDS design principles or equivalent standards in the UK Public sector.
• Legal entitlement to work in the United Kingdom.
• Eligibility to obtain Security Clearance.
• Willingness to adopt a hybrid working model combining onsite and flexible work arrangements.

Additional Information and Benefits

• Hybrid working environment with some flexibility in scheduling.
• Entitlement to 25 days of annual leave.
• Access to private medical insurance through Vitality.
• Provision of pension contributions and life assurance services.
• Support for professional certification as part of ongoing learning and development.
• Various retail discounts including restaurants, supermarkets, travel, leisure, and wellness services.
• Participation in Employee Resource Groups supporting diversity and inclusion.

Netcompany has been ranked 5th in the UK Top 50 Best Places to Work according to the Glassdoor Employees' Choice Awards for 2024. The company values entrepreneurial spirit, agility, and low bureaucracy, encouraging all employees to bring their best contributions.

Founded in the UK via acquisition of Hunter Macdonald in 2017, Netcompany now employs over 7,400 people globally, with offices spread across the UK, Denmark, Norway, Poland, Holland, and Vietnam. The company is committed to diversity, equity, and is recognized as a Disability Confident Employer with recruitment focused on individual merit. Reasonable accommodations for candidates are available upon request.