Senior Telecaller - Export Lead Generation

About the Role

Amardeep Steel Centre LLP, a reputable Government-recognised Export House with over 40 years of experience, is seeking a highly seasoned Senior Telecaller focused on generating and qualifying leads exclusively for its international export division. The position is full-time and office-based in Charni Road, Mumbai.

Key Responsibilities

• Conduct outbound calls to potential clients across global markets to establish connections.
• Identify and engage with key decision-makers such as procurement managers, buyers, and project managers.
• Present the company's steel and piping products range effectively.
• Grasp the prospect's business context, purchasing needs, and sourcing possibilities.
• Qualify prospects by assessing their requirements, buying authority, timelines, and potential business value.
• Generate export inquiries and coordinate meetings for the export sales team.
• Follow up systematically via calls, emails, and WhatsApp to maintain engagement.
• Rekindle relationships with inactive overseas customers and revisit previous export inquiries.
• Maintain detailed records of communications, follow-ups, and lead statuses using CRM or tracking tools.
• Meet daily targets for calls, qualified leads, and meeting setups.
• Ensure smooth handover of leads along with comprehensive customer information to sales personnel.
• Compile daily and weekly reports outlining calls, connections, leads, and meetings achieved.
• Mentor junior telecallers and contribute to refining calling scripts and follow-up strategies.

Required Experience and Skills

• At least five years of proven experience in international telecalling, export lead generation, or B2B appointment setting targeting overseas customers.
• Demonstrated capability to communicate effectively with clients outside India.
• Fluent English communication skills, both spoken and written, with clarity and professionalism.
• Experience pinpointing overseas decision-makers and generating high-quality business leads.
• Strong skills in prospecting, questioning, active listening, overcoming objections, and follow-ups.
• Ability to work with international calling targets and monitor performance metrics.
• Proficiency in using email, Microsoft Excel, WhatsApp, CRM platforms, and conducting online research.
• Availability to contact international prospects during their relevant business hours.
• Highly organized, persistent, and adept at independently managing a substantial pipeline of follow-ups.

Preferred Industry Experience

• Background in steel, pipes, tubes, fittings, flanges, or other industrial raw materials.
• Exposure to sectors such as oil and gas, petrochemicals, power, or EPC projects.
• Experience in engineering products, manufacturing, or industrial exports.
• Track record in international B2B trading or export-oriented businesses.

Success Indicators

• Consistent engagement with legitimate overseas decision-makers.
• Steady generation of qualified export leads and inquiries.
• Successful scheduling of meetings with promising international clients.
• Strong discipline in timely follow-ups ensuring minimal lead losses.
• Accurate and up-to-date CRM data maintenance.
• Clear, measurable contributions to the international sales pipeline.

About Amardeep Steel Centre LLP

Amardeep Steel Centre LLP is a distinguished exporter, supplier, and stockist of industrial steel and piping products, catering to various industries such as oil and gas, petrochemicals, power, engineering, and infrastructure. Recognized officially as an Export House, the company has built a global presence over four decades.

Application Details

Interested candidates should submit their updated resumes including details such as international telecalling experience duration, countries or regions covered, industry experience, current location, current and expected salary, and notice period.