Senior Technical Program Manager
Sydney, New South Wales, Australia · Full Time
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- Experience
- 10+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
We are seeking an experienced Senior Technical Program Manager based in Sydney to spearhead the execution of multifaceted, customer-centric technical programs. This pivotal role acts as a liaison across engineering, operations, and customer-facing divisions including Sales, Customer Success, and Solutions Architecture. The goal is to ensure initiatives are delivered smoothly with minimal disruptions to customers while maximizing business outcomes.
Key Responsibilities
- Manage all customer communications, including executive updates and status meetings.
- Develop detailed phased rollout plans outlining scope, timelines, and key milestones.
- Conduct weekly synchronization meetings internally and with customers to review readiness, milestones, and potential impacts.
- Coordinate program delivery across engineering, operations, and customer-facing teams.
- Maintain sufficient technical understanding to address customer inquiries and verify impact analyses.
- Make informed technical decisions that effectively balance internal efficiency with customer experience.
Required Qualifications and Experience
- A minimum of 10 years in technical program or project management, with at least 4 years managing large-scale technical initiatives.
- Robust experience delivering software platform solutions, preferably involving cloud or platform services.
- Direct exposure to external customer environments.
- Technical proficiency in software platforms, cloud architecture, network technologies, and related infrastructure.
- Practical knowledge of infrastructure delivery alongside understanding readiness milestones that influence service provision.
- Experience integrating agile software development with traditional waterfall infrastructure planning.
- Hands-on expertise using Jira for backlog management, sprint planning, dependency tracking, and release coordination.
- Strong skills in stakeholder management spanning Sales, Customer Success, Product, Operations, and Engineering teams.
- Capability to operate effectively in highly ambiguous situations requiring framework creation.
- Exceptional written communication skills with an ability to draft clear and empathetic customer advisories.
Additional Information
This is a full-time, on-site position located in Sydney, New South Wales, Australia.
Level
Senior