Senior Technical Product Manager

About Staffbase

Staffbase inspires collaboration by enabling organizations to enhance communication through an AI-native Employee Experience Platform. Their innovative AI-driven communication channels—including intranet, employee app, and email solutions—help create engaging employee experiences that connect and empower workforces globally. Headquartered in Chemnitz, Germany, with offices in multiple international locations, Staffbase supports over 1,500 clients and more than 14 million employees worldwide. Recognized as a Unicorn valued over $1 billion, Staffbase leads workplace communication innovation.

Role Overview

As a Senior Technical Product Manager, you will take ownership of the Hybrid Search product from its upcoming general availability release through subsequent phases of enhancement. This critical initiative involves advancing enterprise-grade, multi-platform search intelligence, significantly impacting millions of frontline workers who rely on efficient access to information across various environments.

Key Responsibilities

• Lead the progression from GA release to growth by integrating customer feedback and setting priorities for fixes and feature expansions.
• Define and manage success metrics that balance technical performance with meaningful user value.
• Collaborate with the AI Assistant team to align search capabilities with assistant outputs.
• Broaden search functionality to include video subtitle indexing and richer content types with deeper integrations such as SharePoint and Confluence.
• Develop enterprise search solutions that connect Staffbase with existing customer knowledge bases.
• Enhance search ranking quality and relevance as the product matures.
• Shape the overall employee experience ensuring timely and relevant information retrieval accessible from any device.

Qualifications

• Minimum 5 years’ product management experience, preferably with a focus on search, information retrieval, or AI/ML-enabled solutions.
• Strong B2B SaaS background with understanding of enterprise clients, IT ecosystems, and integration complexities.
• Proven capability to manage technically complex products while maintaining a user-centric focus.
• Experience in continuous product iteration, enhancement, and maturation beyond initial launch.
• Confidence and decisiveness in collaborating with senior technical engineering teams and managing priority negotiations.
• Technical fluency regarding search infrastructure, indexing, and ranking to engage meaningfully in technical discussions.
• User-oriented mindset connecting performance metrics to real user benefits.

Preferred Experience

• Knowledge of semantic/vector search technologies including embeddings and retrieval models.
• Expertise in search relevance tuning and re-ranking methodologies.
• Familiarity with content indexing pipelines and search ingestion processes.
• Experience integrating enterprise knowledge platforms such as SharePoint or Confluence.
• Insight into AI-generated content summaries or answer synthesis in search products.
• Understanding of search evaluation frameworks including offline assessment and human judgement metrics.

Benefits & Perks

• Competitive remuneration packages including a Long Term Incentive Plan (LTIP).
• Flexible work schedules and hybrid work options, supported by an annual flex work allowance of €1560.
• 31 paid vacation days yearly (including one floating holiday) and fully paid Fridays off during August on a pro-rata basis.
• Company pension scheme participation.
• One paid volunteer day annually for engagement in social projects.