Senior Technical Account Manager (APAC)

About Semgrep

Semgrep is a leading code security platform that empowers developers to build securely and efficiently. It enables teams to detect, highlight, and fix vulnerabilities before code deployment, combining developer-friendly security with robust controls for security teams. Trusted by prominent organizations and recognized by Gartner, Semgrep continuously evolves using AI to reduce false positives significantly and streamline application and supply chain security workflows.

Role Overview

The Senior Technical Account Manager (TAM) position at Semgrep is essential for managing key customers. This role focuses on driving the successful integration and continuous usage of Semgrep's platform by developing tailored success strategies, managing urgent customer concerns to avoid churn, acting as the customer's advocate for product enhancements, and conducting business reviews for technical and executive stakeholders. The TAM will collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Support teams.

Responsibilities

• Conduct monthly check-ins with customers to review progress and identify issues
• Engage with technical contacts on both the client and internal Semgrep sides
• Design individualized growth and success plans to maximize customer value from the platform
• Work alongside Sales to carry out executive business reviews for both technical users and business leaders
• Coordinate with Technical Support to address bugs and with Product teams regarding feature requests
• Represent customer needs in shaping the product roadmap and feature developments
• Manage urgent situations that could lead to customer attrition
• Refine best practices to provide outstanding customer service
• Contribute to user documentation to enhance product understanding and usage

Preferred Qualifications

• Over 5 years of customer-facing experience, ideally as a Technical Account Manager, Account Manager, or Product Manager in a highly technical environment
• Strong familiarity with developer workflows and build infrastructure, including CI/CD tools such as GitHub Actions, GitLab, CircleCI, Jenkins, and Buildkite, plus source control systems like Git, SVN, and Perforce
• Strategic mindset with high customer empathy and ability to devise growth plans for accounts
• Exceptional communication skills with the ability to influence senior stakeholders
• Knowledge of web application security principles, specifically familiarity with OWASP Top 10
• An interest or background in DevSecOps or Application Security
• A technical or engineering degree from a four-year university or equivalent

Compensation and Benefits

• The anticipated starting salary ranges from AUD 195,000 to AUD 245,500 annually
• Final salary will consider skills, experience, qualifications, location, and market standards; equity and benefits may be included
• Semgrep offers competitive benefits aligned with local standards and maintains internal compensation bands that are regularly updated

Additional Information

This role is remote, with preference for candidates based in Australia. The company embraces diversity and inclusion, welcoming applicants from a broad range of backgrounds and experiences. While prior experience in tech is advantageous, strong problem-solving abilities are highly valued, encouraging candidates not meeting all criteria to apply.