Senior Solution Engineer, Greater China Region

About the Role

Shopify seeks a Senior Solutions Engineer fluent in Mandarin to support merchants across the Greater China Region and Southeast Asia. This role combines technical expertise, business insight, and excellent communication to guide merchants in selecting and implementing appropriate commerce solutions. The position requires a self-driven approach, collaboration skills, and proficiency in using AI technologies as productivity enhancers.

Key Responsibilities

• Conduct in-depth discovery sessions with merchants and partners to analyze workflows, systems, risks, constraints, and success criteria to uncover fundamental problems beyond stated requirements.
• Architect feasible solutions across Shopify's commerce stack and integrated systems including ERP, order management, payments, and migrations from legacy platforms.
• Create customized demos, prototypes, diagrams, workshops, and technical presentations that clearly link Shopify’s capabilities with merchant-specific goals.
• Collaborate cross-functionally with Account Executives, Solution Partners, Product, Launch, and Customer Success teams to strategize opportunities, resolve obstacles, and provide actionable feedback to product and engineering.
• Leverage AI tools to streamline research, transcript summarization, demo design, technical validations, and develop reusable assets to enhance team productivity.
• Exercise sound judgment regarding when to delve deeply, simplify, involve specialists, or challenge assumptions.
• Engage with merchants remotely and onsite, participate in community events, and serve as a crucial feedback conduit between merchants and Shopify's product teams.

Qualifications

• Mandatory fluency in Mandarin to effectively interact with merchants in the Greater China Region.
• Relevant background in solutions engineering, sales engineering, technical consulting, solutions architecture, or commerce technology implementation.
• Technical proficiency in APIs, integrations, data flows, authentication methods, webhooks, and modern SaaS architectures sufficient to design practical and scalable solutions.
• Expertise in requirements gathering and interpretation of complex business needs to formulate clear technical requirements and scalable solutions incorporating Shopify and connected systems.
• Commercial acumen connecting technical advice to outcomes like revenue growth, operational efficiency, enhanced customer experience, and risk mitigation.
• Excellent communication skills capable of distilling complex concepts into engaging narratives for both technical and executive stakeholders.
• Strong influence abilities to build trust, read stakeholder dynamics, create advocates, and navigate tensions across diverse groups.
• Comfort in ambiguous, fast-paced, and distributed team environments with a proactive approach to self-directed learning.
• Effective practical use of AI tools without relying solely on them, emphasizing technical reasoning and customer empathy.
• Based in Singapore with flexibility to travel for customer meetings and team engagements.

Desirable Skills

• Experience working with Shopify, commerce platforms, point-of-sale systems, B2B or retail operations, especially within Greater China Region enterprise or mid-market sales cycles.
• Familiarity with JavaScript, Liquid templating, React, GraphQL, REST APIs, SQL, or similar technologies with ability to build prototypes, demos, or scripts to validate feasibility.
• Hands-on experience utilizing AI-assisted development or workflow tools such as Claude, Cursor, Gemini, NotebookLM, or equivalent.
• A demonstrated history of creating reusable tools, enablement resources, or internal systems that elevate team capabilities.

About Shopify

Shopify champions equal opportunity by empowering entrepreneurs with tools and independence to establish and scale businesses worldwide. Since 2006, the company has grown to over 8,300 employees and supported merchants generating over $1 trillion in sales globally. The work is impactful both personally and socially, aiming to amplify diverse voices through technology.

Candidate Profile

• Passionate about improving commerce for all stakeholders.
• Committed to rapid professional and personal growth.
• Able to maintain velocity with fast-paced weekly cycles.
• Resilient and resourceful amid change, ambiguity, and complexity.
• Capable of critical thinking and expressing constructive opinions.
• Proficient at integrating AI tools for augmenting human-driven work.
• Welcomes diversity and healthy disagreement to achieve goals.
• Adapted to digital-first daily working environments.