Senior Site Merchandiser

About the Company

takealot.com is South Africa's foremost online retailer, rapidly growing as a vibrant, innovative business. We value creativity, integrity, and dedication, offering a competitive Total Remuneration Package tailored for flexibility alongside an engaging and challenging workplace environment.

Key Responsibilities

• Partner with Retail, Marketplace, Discovery, and Marketing teams to monitor and steer website traffic towards highlighted categories and product selections, ensuring sustained visibility across inventory types including full-margin, seasonal, trending items, markdowns, and new releases aligned with company goals.
• Collaborate closely with the discovery and catalog product teams to enhance the accuracy and user-friendliness of site and app navigation through consistent audits, sampling, and benchmarking practices.
• Evaluate and boost the effectiveness of site merchandising tools and assets, such as landing pages and content management systems, by developing comprehensive analytical frameworks to track performance and inform improvements.
• Compare and align our customer user journeys across platforms with international standards and industry trends.
• Work with product and commercial teams to propose and implement new site features and UI/UX enhancements aimed at improving usability, user engagement, navigation flow, and conversion rates.
• Introduce strategic seasonal merchandising themes and assets including key promotions and landing pages.

Deliverables

• Generate regular performance analysis and business impact reports including weekly and monthly summaries.
• Provide actionable insights and optimization proposals for merchandising initiatives.
• Develop and execute seasonal merchandising strategies and execution plans.
• Carry out detailed product placement analyses and A/B testing assessments.
• Design product positioning tactics and monitor new launch visibility alongside performance metrics.
• Develop cross-departmental alignment documents such as standard operating procedures for merchandising.
• Conduct navigation audits and provide enhancement recommendations.
• Implement site integrity quality assurance protocols and checklists.
• Analyze user pathways to create optimization strategies.
• Report on mobile app navigation performance and benchmark competitor sites.
• Maintain sampling reports and error rectification logs.

Qualifications and Experience

• Bachelor’s degree required, postgraduate qualifications preferred.
• Minimum of 5 years in high-performance roles related to merchandising, content strategy, or marketing.
• Experience within e-commerce settings is advantageous.

Desired Attributes

• Proficiency with analytical tools is essential.
• Leadership experience is favored.
• Experience in website optimization and user engagement tools is preferred.

Work Culture

• Employees at takealot.com are entrepreneurial, intelligent, customer-focused, and enterprising individuals unified in a vision to lead e-commerce in Africa.
• We foster an environment of fun, hard work, accountability, teamwork, and open feedback to continuously improve.
• Our culture values tangible results over ego, focusing on effective execution.
• We are passionate about our mission and what we build, always seeking extraordinary minds characterized by intelligence, integrity, and diligence.

Equal Opportunity Statement

We welcome applications from previously disadvantaged groups and people with disabilities, affirming our commitment to being an equal opportunity employer.