Senior Sales Manager

Role Overview

This position is responsible for actively pursuing and managing group and catering sales opportunities that possess significant revenue potential, specifically managing those not handled by an Event Booking Center (EBC). The role includes maximizing each sales opportunity through up-selling to increase revenue, ensuring the proper and timely handover for service delivery, and enhancing customer loyalty through exceptional service. The individual will cultivate business growth by providing excellent service that strengthens client relationships.

Education and Experience

• A high school diploma or equivalent with at least two years' experience in sales, marketing, guest services, front desk, or related fields, OR
• An associate degree from an accredited institution in Business Administration, Marketing, Hotel and Restaurant Management, or related disciplines with no required prior work experience.

Key Responsibilities

• Proactively targets group/catering accounts, markets, or segments with a focus on solicitation and thorough account management.
• Collaborates with group/catering counterparts to effectively oversee business opportunities.
• Responds to group/catering leads not covered by EBC, or handles all such leads if the property does not participate in an EBC.
• Identifies, qualifies, and secures new group/catering business to meet personal and property revenue targets.
• Focuses on accounts with substantial potential sales revenue.
• Develops and implements strategic sales plans and actions for group/catering.
• Creates and markets innovative catered event concepts.
• Maximizes income by creatively up-selling food and beverage packages.
• Analyzes the competitive market landscape and adapts sales strategies accordingly.
• Closes optimal opportunities for each property based on market and property-specific needs using strong negotiation and sales skills.
• Manages complex business with large revenue and customer expectations while fostering long-term client relationships through varied engagement activities.
• Supports and delivers brand and property customer service standards, ensuring exceptional customer experience and satisfaction throughout each event or program.
• Works collaboratively with off-property sales channels to coordinate efforts and avoid duplication.
• Manages relationships with key internal and external stakeholders.
• Utilizes company intranet and resources efficiently.
• Coordinates site inspections, prepares contracts, and assists with customer communications and operational execution of bookings.

About The Company

The Ritz-Carlton is recognized globally for delivering superior luxury hospitality standards, known as the "Gold Standards," which include the Employee Promise, Credo, and Service Values. This culture fosters empowerment, creativity, and compassion among team members, contributing to sustained excellence and a memorable guest experience worldwide. Joining this organization means belonging to a diverse global team dedicated to continuous improvement and exceptional service.

Additional Information

• Job Number: 26129467
• Job Category: Sales & Marketing
• Location: West Bay Lagoon, Doha, Qatar
• Schedule: Full time
• Position Type: Management
• Equal opportunity employer dedicated to fostering inclusiveness and diversity.