Senior Relationship Officer

Overview

Abu Dhabi Islamic Bank (ADIB) is a prominent Islamic banking institution headquartered in Abu Dhabi, UAE, committed to being a lifelong partner for its customers, employees, and the wider community. With a presence spanning over twenty years, ADIB has amassed assets close to USD 34 billion and serves more than one million clients. The bank blends a personalized banking experience with advanced digital platforms, catering to individual, corporate, and high-net-worth clients. Its broader operations include brokerage, real estate, payments, and insurance, facilitated by over 60 branches in the UAE and additional operations across six key international markets including Egypt, Saudi Arabia, the UK, Qatar, Sudan, and Iraq.

Role Description

The Senior Relationship Officer role, based on-site in Abu Dhabi, entails managing and expanding a portfolio of clients by delivering customized Sharia-compliant banking products and advisory services. This position emphasizes nurturing long-term client relationships through identifying financial needs, cross-selling relevant solutions, and maintaining excellent customer satisfaction.

Core daily duties include conducting account evaluations, assessing customer performance and risk levels, coordinating with internal teams to ensure prompt and precise service delivery, and consistently achieving sales and revenue objectives. The role also requires preparing detailed reports while adhering to regulatory guidelines, bank policies, and maintaining service quality standards.

Qualifications and Skills

• Proficient in business relationship management aimed at customer portfolio development, retention, and expansion.
• Comprehensive understanding of financial principles, banking products, credit management, and Sharia-compliant financial solutions.
• Exceptional communication skills for engaging professionally with customers and internal stakeholders.
• Strong customer service orientation, emphasizing responsiveness, efficient problem-solving, and ensuring client satisfaction.
• Demonstrated success in sales with consistent achievement of financial service targets.
• Possession of a bachelor's degree in Finance, Business, Economics, or related disciplines; professional certifications are a plus.
• Previous experience in relationship management within banking or financial services sectors, preferably within Islamic banking.
• Analytical mindset with negotiation abilities, excellent organizational skills, keen attention to detail, and risk management awareness.
• Capability to thrive in a dynamic, sales-driven environment and work collaboratively across departments.
• Fluency in English is required; knowledge of Arabic is considered an advantage.