Senior Relationship Manager

About The Bank

We are a growing regional digital bank focused on enhancing banking experiences for everyday consumers and small businesses across Southeast Asia. Our mission is to revolutionize financial services, promote financial inclusion, and uphold a culture of empathy and respect. We strive to build a lasting institution that fulfills our purpose with commitment and precision.

Role Summary

Reporting to the Head of Mid Market, the Senior Relationship Manager will take a crucial, client-centric leadership role managing and expanding our SME and Business Banking portfolio in Singapore. This position focuses on acquiring new clients and deepening strategic partnerships, delivering revenue growth through customized financial offerings while maintaining superior credit standards and operational effectiveness within a digital banking framework.

Key Responsibilities

• Meet designated financial and non-financial goals by acquiring, developing, and retaining profitable Medium Market clients.
• Drive growth in new-to-bank acquisitions and portfolio expansion within the Mid-Market SME sector.
• Generate fresh business opportunities through personal networks, lead generation, marketing outreach, sales activities, and strategic alliances.
• Maintain a prioritized pipeline of potential clients aligned with the bank’s strategic direction, ensuring consistent follow-up and measurable conversion results.
• Forge and nurture client relationships by comprehending their needs and structuring suitable financial solutions.
• Work collaboratively with internal teams such as Credit Risk and Operations to guarantee smooth service execution.

Credit Quality, Risk and Governance

• Perform thorough loan assessments and credit analyses independently to evaluate borrower creditworthiness and design appropriate financing options.
• Comply rigorously with the bank’s credit policies and all relevant regulatory requirements.
• Proactively monitor early warning indicators and manage remediation actions as necessary.
• Enforce strong sales governance including KYC/AML compliance, client suitability assessments, and documentation standards; ensure timely resolution of audit and remediation items.

Candidate Profile

• Possess 5 to 10 years of experience in SME or Mid-Market commercial banking, ideally within substantial local corporate segments, with a proven business network and success record in new client acquisition.
• Demonstrate extensive knowledge of working capital, trade finance, and unsecured term lending structures, including covenants, collateral, and related documentation. Experience in accounts receivable financing or factoring is advantageous.
• Have thorough understanding of KYC/AML protocols, MAS regulatory standards, sales governance, and audit remediation procedures.
• Exhibit strong interpersonal and communication capabilities enabling effective collaboration across departments.