Senior Relationship Manager at Nawy UAE

About Nawy UAE and Role Overview

Nawy UAE is establishing a partner-focused real estate enterprise integrating technology, trusted market connections, and efficient operations. The Senior Relationship Manager is responsible for developing and overseeing Nawy UAE’s network of developers, brokerages, mortgage providers, and referral partners. This role converts introductions into effective partnerships through clear agreements, team training, reliable handoffs, consistent follow-ups, and quantifiable account performance.

Key Responsibilities

• Create and prioritize a pipeline comprising developers, brokerages, mortgage providers, and referral partners while identifying key decision-makers, next steps, and commercial opportunities.
• Lead daily relationship building and account planning — from outreach and meeting preparation to negotiation support and follow-up activities.
• Collaborate with Nawy UAE leadership, Legal, and Licensing teams to finalize commercial terms and agreements, maintaining thorough documentation of decisions, requirements, and pending actions.
• Oversee partner onboarding from contract signing to operational readiness, including training, system access, CRM integration, response protocols, escalation methods, and testing of handoffs.
• Keep CRM updated with stakeholder details, meeting briefs, action logs, and follow-up routines ensuring visibility and health of commitments and dependencies.
• Coordinate developer inventory and data-feed activation alongside Product, Data, and Operations teams to ensure data accuracy, completeness, and timely resolution of issues.
• Manage active partnerships by conducting ongoing performance reviews, facilitating feedback, implementing recovery strategies, and planning growth initiatives.
• Provide weekly reports detailing progress, evidential support, risks, and decisions, clearly differentiating active partnerships from preliminary discussions.

Candidate Requirements

• At least three years of relevant experience within Dubai or UAE's real estate sector, focusing on relationship management, partnerships, key accounts, or business development.
• Strong credibility and preferably an existing network among developers, brokerages, mortgage institutions, or related real estate partners in the UAE.
• Proven track record of advancing commercial relationships beyond initial meetings to full operational partnerships.
• Excellent judgment in stakeholder communication, meeting preparation, negotiation assistance, and persistent follow-through.
• Disciplined approach to using CRM tools, tracking actions, and generating account reports across multiple accounts simultaneously.
• Ability to coordinate efforts across Legal, Product, Data, Sales, Operations, Marketing, Finance, and Human Resources without relinquishing accountability for outcomes.