Senior Product Manager - Fintech / Logistics

About the Role

Based in Riyadh, Saudi Arabia, this position involves full-time employment as a Senior Product Manager within Zid's product team. The role is pivotal in steering product development that empowers merchants to establish, expand, and enhance their businesses effectively.

Key Responsibilities

• Lead the strategy, roadmap, and execution of a designated product domain within Zid's ecosystem.
• Drive continuous product improvements and oversee customer and merchant experience throughout major user journeys.
• Conduct product discovery to validate problems and identify opportunities aligned with customer and business needs.
• Develop and refine a clear product vision influenced by data, customer insights, and company priorities.
• Prioritize impactful opportunities balancing immediate requirements with scalable long-term solutions.
• Translate overarching company goals into clearly defined product initiatives with measurable success criteria.
• Gain a deep understanding of merchants, customers, and internal users through research and direct engagement.
• Collaborate closely with Design and Engineering for solution exploration, validation, and refinement.
• Manage product initiatives from conception through delivery, launch, performance measurement, and iteration.
• Define comprehensive product requirements, user journeys, business rules, and success metrics.
• Balance scope and trade-offs effectively in cooperation with Engineering and Design teams.
• Take ownership of product performance, analytics, experimentation, and KPI tracking including activation, adoption, engagement, retention, and conversion metrics.
• Ensure appropriate product instrumentation and event tracking for performance measurement and opportunity identification.
• Oversee platform features like APIs, integrations, and internal tools as applicable.
• Lead and coordinate complex cross-functional product initiatives involving multiple teams.
• Maintain clear communication with various stakeholders regarding priorities, dependencies, trade-offs, timelines, risks, and outcomes.
• Drive clarity in complex, ambiguous product challenges and promote outcome-focused teamwork.
• Contribute to enhancing product management practices throughout the organization.
• Mentor and support fellow Product Managers as necessary.

Candidate Profile

Essential Qualifications:

• Minimum of 3 years experience in Product Management, ideally within technology, SaaS, e-commerce, or digital product environments.
• Strong skills in product discovery, problem-solving, and analytical evaluation of product metrics.
• Able to handle complex product ecosystems comprising multiple user journeys and stakeholder groups.
• Excellent communication and stakeholder management capabilities across both technical and non-technical audiences.
• Demonstrated ownership mindset with capability to deliver measurable business and customer outcomes.
• Capacity to thrive in fast-paced, dynamic environments with shifting priorities and ambiguous challenges.

Preferred Skills:

• Experience with APIs, platform products, and integration solutions.
• Proficiency in SQL and product analytics tools.
• Familiarity with product instrumentation and event tracking refinement.
• Track record of leading multi-team, cross-functional product projects.
• Mentorship experience for other Product Managers.

Core Competencies and Soft Skills

• Ownership and accountability for product outcomes
• Strategic product thinking with customer and business problem focus
• Structured approach to resolving complex ambiguities
• Strong business acumen balancing short and long-term priorities
• Customer-centered mindset and collaborative teamwork
• Effective stakeholder engagement and clear communication
• Leadership to drive teams towards impactful results and support peers
• Adaptability in fast-changing environments

Technical Proficiencies

• Product visioning, roadmap development, and prioritization
• Customer research, hypothesis formulation, and opportunity identification
• Product requirement specification, scoping, and iterative delivery
• KPI and funnel analysis across product lifecycle stages
• Data-driven decision-making employing SQL and analytics dashboards
• Measurement strategies, instrumentation, and event tracking
• Managing platform features including API integration and internal tooling
• Driving collaboration across product, engineering, design, data, and business teams

Why Join Zid?

• Develop products with a purpose to support merchants in starting and scaling their businesses
• Lead critical product areas facing real customer and business challenges
• Opportunities for growth by tackling complex product issues in a rapidly expanding commerce ecosystem
• Collaborate closely with talented professionals in engineering, design, data, and business functions
• End-to-end product ownership fostering continual development and measurable impact