Senior Product Manager

Key Responsibilities

• Collaborate closely with AirAsia stakeholders to conceptualize, define, design, develop, and deliver a product backlog that supports device, channel, and medium-independent experiences for customers and merchants across customer support, merchant support, and back office systems.
• Enhance the simplicity and usability of AirAsia's digital platforms to improve overall customer and merchant satisfaction.
• Partner with software engineers to translate ideas from inception through prototyping, engineering, and deployment.
• Provide vision and strategic direction to Agile development teams and stakeholders, creating clear requirements and user stories.
• Maintain a healthy, prioritized backlog ensuring teams have continual groomed work.
• Plan and prioritize product features and development tasks effectively.
• Define the product vision, roadmap, and identify growth opportunities.
• Evaluate value propositions, build business cases, and prioritize features to maximize alignment with product strategy.
• Lead release planning and set delivery expectations for new functionalities.
• Actively remove obstacles to ensure successful completion of sprint and release goals.
• Conduct research and analysis on market trends, users, and product roadmap.
• Monitor competitors and industry developments.
• Stay up to date with Agile/Scrum best practices and emerging trends.

Candidate Profile

• Holds at least a degree in Computer Science, Engineering, or a related discipline.
• Brings over 6 years of professional experience with a minimum of 3 years in a product management role, ideally within E-Commerce, Customer Support, Finance, or Merchant Support domains.
• Experience managing high-traffic E-Commerce platforms with at least 500,000 daily visitors.
• Familiarity with A/B testing and techniques for conversion rate optimization (CRO).
• Strong understanding of APIs, Microservices architecture, Data Science, UI/UX principles, and programming languages such as JavaScript and Python.
• Knowledgeable in cloud technologies, especially Google Cloud services including App Engine, Pub/Sub, Cloud Storage, Monitoring tools, and BigQuery.
• Extensive expertise in Agile methodologies and principles.
• Exceptional communication, presentation, and leadership capabilities.
• Experience within the Travel or E-Commerce sectors is highly advantageous.
• Excellent organizational and time management abilities.
• Analytical mindset with strong problem-solving skills.
• Creative and visionary thinker in product innovation.