Senior Product Designer, Support

About Grab

Grab is Southeast Asia's foremost superapp, providing a wide array of services including food delivery, financial management, and transportation solutions. Our core motivation is driven by purpose and excellence, leveraging technology and AI to economically empower individuals across Southeast Asia with dedication, integrity, and humility.

Role Overview

Join the Grab Support tech team responsible for building and maintaining the technology enhancing the customer support experience regionally. This includes managing Help Centre platforms, self-service flows, chatbots, live chat, AI tools, and agent support tools. The mission is to create a world-class, seamless support experience through automation, excellent content, and AI-powered solutions.

As a Senior Product Designer, you will be critical in designing user-centered solutions for internal and enterprise-level web and mobile applications. You'll guide the design process and influence strategic decisions to improve user experiences while collaborating with Product, Analytics, Engineering, and Business units. This position reports to the Design Manager and is based at Grab One North in Singapore.

Key Responsibilities

• Apply design thinking and mastery across visual, interaction, content, and information architecture domains.
• Champion design quality and advocate for systemic design approaches among cross-functional teams.
• Lead design-driven initiatives addressing complex challenges in collaboration with partners.
• Contribute strategically with a customer-centric mindset to design and product direction.
• Enhance the design system through fostering ownership, collaboration, and innovation.
• Facilitate various design procedures to improve output quality.
• Participate actively in evolving design culture, processes, and empowerment at Grab.
• Promote a culture of design excellence by encouraging teamwork, feedback, and knowledge transfer within the design team.

Required Qualifications and Skills

• Submit a recent portfolio in English demonstrating your design contributions and impact, with clear context and end-to-end workflow from problem identification to launch.
• Possess at least 4 years of direct experience in product design.
• Strong proficiency in user experience design across web and mobile platforms with a fundamental understanding of front-end web development principles.
• Keen eye for visual design backed by practical UI design experience producing consistent, high-quality outputs.
• Capability to identify problems, design solutions, validate ideas, and implement user experiences solving complex issues.
• Experience in service design and user research with ability to translate user insights into product features and enhancements.
• Expertise using current design tools such as Figma along with AI agent tools to prototype and communicate designs effectively.
• Fluent in integrating AI-powered tools into workflows to boost efficiency in research analysis, ideation, and design-to-code processes, following team standards.

Additional Information

Life at Grab
We prioritize employee well-being and offer comprehensive benefits globally including term life and medical insurance, customizable benefits through GrabFlex, parental and birthday leave, volunteer leave, and a confidential assistance program to support personal and professional challenges. We promote work-life balance with flexible working arrangements including varied working hours.

Diversity and Inclusion Commitment
Grab is devoted to fostering an inclusive and equitable work environment where diverse employees thrive equally. As an equal opportunity employer, we respect all candidates regardless of nationality, ethnicity, religion, gender identity, sexual orientation, physical or mental abilities, and other unique qualities.