Senior Manager, Professional Services

About the Role

As a Senior Manager within Collibra’s Professional Services, you will be crucial in working alongside Regional Sales, Account Teams, Customer Engineers, Partner Teams, and Service Delivery to advance services sales, execute delivery, and promote customer success.

Key Responsibilities

• Lead and drive sales and delivery of Professional Services, holding a quota and supporting execution by guiding customers through journey design and implementation solutions.
• Manage a dedicated team of Architects and Engagement Managers strategically, focusing on performance, career growth, and utilization.
• Collaborate with Account Executives to develop strong service proposals and identify standalone service opportunities in current accounts including advisory, implementation, enablement, and optimization services.
• Work closely with Delivery and Solution Architects to define standard offerings, scope work, prepare Statements of Work (SOWs), and craft value-based proposals.
• Serve as a trusted advisor to articulate how services address business challenges, foster Collibra adoption, and secure valuable outcomes for clients.
• Partner with regional Teams to discover, qualify, and onboard implementation partners for referrals and subcontracting, incorporating them into delivery models effectively.
• Maintain and forecast a robust sales pipeline, collaborate cross-functionally to address escalations, and meet sales targets.
• Develop talent, onboard new team members, and stay informed on SaaS sector trends and competitors to refine approaches.

Candidate Profile

• Minimum of a Bachelor’s degree accompanied by over 10 years of relevant experience in consulting, professional services sales, solution sales, and service delivery.
• Proven success in exceeding sales quotas and leading productive professional services teams.
• Experience in scoping, pricing, negotiating, and closing complex enterprise SOWs.
• Expertise in AI transformation, data governance, data management, and data quality domains.
• Proficient in utilizing AI tools such as Claude, Gemini, ChatGPT, and Copilot to tackle practical business problems, enhance workflows, and drive measurable results.
• Strong executive presence with ability to navigate enterprise procurement and combined software/services sales processes.

Personal Attributes

• Customer-oriented advocate passionate about success, adoption, and delivering value.
• Collaborative leader adept at fostering productive relationships across internal teams and external stakeholders.
• Excellent communicator capable of conveying business challenges and service solutions clearly and persuasively.
• Agile and proactive in dynamic, high-growth settings with robust problem-solving capabilities.
• Inspirational leader who is self-driven, organized, accountable, and engenders trust.

Success Milestones

• First month: Build strong relationships across Sales, Professional Services, Customer Success, and Solution Architecture; familiarize with service portfolio, delivery practices, sales procedures, and revenue models.
• Third month: Engage with live customer opportunities, contribute to proposal and SOW crafting, position services alongside software sales, and establish a qualified pipeline.
• Sixth month: Become a recognized expert, meet or surpass sales and pipeline targets, maintain operational rigor in delivery and revenue, and drive significant customer adoption and value realization.

Additional Information

Collibra offers a flexible and comprehensive benefits program tailored to support employees and their families through diverse life stages and events. This program includes competitive compensation, healthcare coverage, and paid time off. Collibra also embraces diversity, equity, and inclusion, fostering an inclusive workplace culture. The company is an equal opportunity employer and accommodates any applicant needs related to disabilities or other protected categories by request.