Senior Manager, Loyalty Program Management, Issuer Solutions – Value Added Services

About Visa

Visa is a global leader in payments technology, connecting consumers, merchants, financial institutions, and governments across over 200 countries and territories. The company is dedicated to making payments efficient and accessible for everyone around the world.

At Visa, employees have the chance to impact millions of lives by working on meaningful challenges, enhancing their skills, and seeing their efforts result in global advancements.

Team Overview

The Value Added Services (VAS) team at Visa extends beyond payment processing by delivering data-driven insights, digital experiences, loyalty solutions, and advanced risk management tools that secure customer-focused payment interactions.

Loyalty Solutions, a division within Issuer and Merchant Solutions, leads customer engagement initiatives in Australia and New Zealand. The team supports loyalty programs that attract, retain, and reward customers, delivering valuable benefits to cardholders and tangible outcomes for banks, merchants, and fintech partners. They focus on building digital-first programs through collaboration and innovation that foster strong relationships and growth.

Role Summary

The Senior Manager for Loyalty Program Management will spearhead growth and continuous enhancement of issuer card-linked offer (CLO) and loyalty programs throughout the Australia, New Zealand, and Pacific Islands region. This role maintains program cadence and performance rhythms with clients, ensuring ongoing optimizations increase activation, customer engagement, repeat usage, and value delivered.

Working closely with Client Account Executives and Implementation/Sales Engineers, this position shapes program roadmaps, prioritizes improvements, and drives progress against growth targets, balancing strategic leadership with execution discipline to sustain impactful outcomes.

Key Responsibilities

• Own and drive performance growth for issuer CLO and merchant loyalty initiatives.
• Lead structured optimization cycles targeting improvements in activation, engagement, repeat behavior, and value delivery.
• Analyze program performance data to derive actionable insights and recommendations.
• Manage regular client cadence including performance reviews and optimization conversations with banks and merchant partners.
• Collaborate with Client Account Executives to develop and prioritize program roadmaps and enhancements.
• Guide loyalty program design, configuration, and engagement strategies aligned to growth objectives and scalability.
• Promote a culture of pace, accountability, innovative thinking, and data-driven challenge of existing practices.
• Contribute actively to a high energy, collaborative, ambitious team environment.

Qualifications & Experience

• Minimum of 5 years experience working with loyalty programs, card-linked offers, CRM, or customer engagement solutions.
• Strong expertise in loyalty mechanics and customer behavior analytics.
• Demonstrated success in driving program growth and optimization in client-facing roles.
• Highly data-driven with excellent analytical and storytelling capabilities.
• Outstanding communication and stakeholder management skills.

Additional Information

This role requires at least three days per week in the office, with specific on-site schedules confirmed by the hiring manager.

Equal Employment Opportunity: Visa provides equal employment opportunities to qualified applicants without discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or criminal history consistent with legal guidelines.