Senior Housekeeper

Job Overview

This position is responsible for maintaining cleanliness and order within rooms to provide guests with comfort and satisfaction beyond their expectations.

Key Responsibilities

• Clean and inspect a designated number of rooms as assigned by the Housekeeping Supervisor.
• Verify apartment inventories with residents during check-in and check-out processes.
• Ensure rooms meet cleanliness standards, proper amenities, and correct placement of literature according to established procedures.
• Report any damage, loss of linen, furniture, fixtures, equipment, or maintenance issues to the Housekeeping Supervisor or Engineering Department.
• Assist in training outsourced room attendants on housekeeping protocols and standards.
• Supervise the performance of assigned outsourced room attendants.
• Support daily operational tasks within the housekeeping department.
• Restock supplies such as drinking glasses, writing materials, and bathroom items.
• Ensure all housekeeping equipment is well-maintained and functional.
• Respond promptly to residents’ requests.
• Assist in monthly linen inventory management within assigned areas.
• Update the status of rooms or apartments regularly.
• Manage the storage and distribution of linens and uniforms.
• Ensure laundry contractors comply with cleanliness standards and deadlines.
• Sort, count, and document quantities of linen and soiled items.
• Inspect laundered articles to confirm cleanliness and usability.
• Perform additional duties as assigned.

Qualifications

• Completed at least higher secondary education.
• Minimum one year of housekeeping experience.
• Capable of working independently while achieving high standards of performance.
• Able to follow instructions accurately.
• Strong customer service, communication, and interpersonal skills are essential.

Diversity and Inclusion

The organization values diversity, fostering an inclusive environment that encourages authenticity, mutual respect, and empowerment, which strengthens teamwork and organizational growth.