Senior Hostess

About the Company

Rixos Bab Al Bahr is a renowned luxury hotel chain that redefines traditional Turkish hospitality by enhancing the all-inclusive holiday experience with unique and exceptional service standards. As part of the broader Accor/Ennismore group, the organization encourages personal growth, learning, and meaningful work experiences for its employees.

Responsibilities

• Maintain detailed understanding of dining room layouts, seating assignments, table settings, restaurant capacity, operating hours, pricing, and dress codes.
• Manage reservation procedures effectively, including handling cancellations and communicating changes to management promptly during shifts.
• Have up-to-date knowledge of daily guest counts, arrivals, departures, VIP guests, scheduled group events, and all departmental policies and service protocols.
• Answer phone calls courteously within three rings, following proper telephone etiquette, and confirm reservation details accurately.
• Ensure the cleanliness and organization of hostess station, menus, and check folders; prepare assignments in line with departmental standards.
• Welcome guests upon arrival, seat them according to floor plans while balancing waiter assignments, show them to their tables, and verify their satisfaction with seating arrangements.
• Present menus, confirm that tables are impeccably set, anticipate peak periods and organize accordingly to manage guest wait times.
• Anticipate and promptly respond to guest needs throughout the day, maintain positive guest relations, and be well-versed in hotel services and activities to answer inquiries.
• Handle guest complaints effectively using instant pacification methods to ensure satisfaction; keep management informed about guest feedback and reactions.
• Oversee cleanliness and resetting of tables, as well as maintenance of equipment and supplies within designated sections.
• Support restaurant staff when necessary to optimize guest service quality and promote a collaborative work environment.
• Conduct regular table visits during meals to ensure guest contentment and promote other food and beverage offerings during quieter times.
• Complete all required training successfully and assist supervisors with cashiering accuracy and menu printing tasks.
• Adhere to punctuality, uniform, personal appearance, hygiene, and department standards at all times.
• Deliver courteous, professional, and friendly service consistently while fostering good working relationships across all departments.
• Comply with hotel employee handbook guidelines, including fire, hygiene, health, and safety regulations, as well as local legal requirements.
• Adapt to department changes as necessary, including flexibility to undertake reasonable additional duties or redeployment to other areas to meet business and guest service demands.
• Attend all mandatory training sessions and meetings as required.

Qualifications

Applicants should hold a diploma or degree in vocational hospitality. Both freshers and candidates with approximately one year of experience in a 4-5 star hotel environment are welcome to apply.

Salaries & Benefits

• Competitive salary package.
• Provision of duty meals including breakfast, lunch, dinner, midnight meals, and coffee breaks.
• Vacation tickets and associated benefits provided by the hotel.
• Medical insurance coverage included.