Senior Executive - Learning and Development Operations

Position Summary

This role is responsible for managing the entire learning operations process, including training administration, management information (MI), and data analytics to deliver precise insights on learning activities, adoption rates, effectiveness, and overall impact.

Primary Responsibilities

• Oversee the creation and maintenance of the annual and monthly learning calendars alongside the operational aspects of training.
• Coordinate training schedules, handle nominations, monitor attendance, and maintain comprehensive learning records.
• Design and implement learning dashboards and generate management-focused reports.
• Develop and enforce governance standards for learning MI, key performance indicators (KPIs), and reporting procedures.
• Analyze data related to participant engagement, course completion, adoption levels, and program effectiveness.
• Generate insights concerning learning trends and capability development.
• Assist in measuring the practical application of learning and its impact on business outcomes.
• Ensure data accuracy across Oracle Learning Management System (LMS) and other related learning platforms.
• Manage learning reporting requirements and data needs for Oracle LMS in coordination with IT and the Academy team.
• Monitor program costs, manage vendor and facilitator relationships, and assess operational performance.
• Produce monthly and quarterly learning and development scorecards for leadership review.

Key Deliverables

Deliverables include comprehensive learning MI, dashboards, analytics, monthly scorecards, training calendars, data governance protocols, and reports focused on effectiveness.

Ideal Candidate Profile

• Possesses between 5 to 8 years of experience in Learning & Development (L&D) operations, learning analytics, training MI, or related areas.
• Demonstrates strong capabilities in analytics and report generation.
• Advanced skills in Microsoft Excel, Power BI or similar reporting tools.
• Experience working with LMS or HR systems and managing learning data.
• Strong knowledge of L&D metrics and operational governance frameworks.
• Preferably has experience within retail settings or Gulf Cooperation Council (GCC) region.
• Highly organized with meticulous attention to data integrity and details.

Core Competencies

• Analytics aptitude
• Data discipline and accuracy
• Operational excellence
• Comprehensive reporting skills
• Business insight generation
• Governance and compliance