Senior Engineer / Technical Lead - Key Customers

About Securecom

Securecom prioritizes not only IT but also the relationships and advancement of people and partners. With a commitment to delivering innovative solutions and a people-centered approach, Securecom seeks an experienced technology leader who values excellence and continuous innovation.

Role Overview

This senior position entails serving as the technical lead and top-tier escalation point (L3) for Securecom’s key clients. The role involves acting as a trusted technical advisor, handling complex project management from inception through to completion, and fostering ongoing enhancements in both customer environments and internal engineering operations.

Key Responsibilities

• Function as the L3 escalation authority, managing and resolving complex technical challenges via root cause analysis and durable solutions.
• Serve as a strategic technical consultant to major clients, providing guidance on technology roadmaps, risk mitigation, modernization efforts, and industry best practices.
• Lead the comprehensive delivery of cloud and infrastructure projects, including scoping, designing, implementing, and handing over solutions.
• Identify and address recurring issues to enhance processes, standards, automation technologies, and overall service quality.
• Offer technical leadership and mentorship to engineering teams to enhance skill levels and team capabilities.
• Collaborate closely with architects, account managers, and delivery personnel to create and implement solutions.
• Create detailed documentation, design artifacts, and contribute to knowledge base resources.
• Remain current with cutting-edge developments, particularly in Microsoft Cloud technologies.

Candidate Profile

• At least 15 years’ experience in IT engineering or infrastructure, including 10+ years in managing and delivering projects.
• Demonstrated history as a senior or lead engineer in managed services or consulting settings, serving as a key escalation point.
• Comprehensive expertise with the Microsoft technology stack including Azure, Microsoft 365, Entra ID, Intune, Windows Server, plus Hyper-V and networking competencies.
• Proven success driving process improvements, security enhancements, automation (such as using PowerShell), and enhancing service delivery outcomes.
• Excellent consulting skills and ability to engage stakeholders at all levels, from technical staff to executive leadership.
• Strong communication, documentation, and customer-oriented abilities.
• Must possess a valid New Zealand driver’s license and have access to a reliable vehicle for work purposes.
• Preferred qualifications include experience in managed service providers, advanced certifications (e.g., Microsoft Expert, Cisco), and familiarity with ITIL or project management methodologies.

Benefits of Working with Securecom

• An inclusive and collaborative work environment featuring recreational facilities such as a pool table and arcade games.
• Opportunities for career advancement and leadership development.
• Engagement with enterprise technologies in varied client infrastructures.
• Support for continuous learning and professional certification.

Additional Information

• Applicants must be authorized to work in New Zealand.
• Minimum 15 years’ experience in technology, IT, and internet-related fields.
• At least 10 years’ experience in project delivery is required.