Senior Engineer, Cloud Operations

Company Overview

Sleep Country Canada/Dormez-vous? (SCC/DV) is driven by a mission to enhance lives by promoting the power of sleep, committing to make Canada’s future healthier and happier through better sleep today. Anchored by values such as caring for people, teamwork, dreaming big, and delivering excellence, the company has a 30-year history of devotion to customer well-being and innovative sleep solutions.

Role Summary

We seek a Senior Cloud Engineer to oversee the stability, security, and performance of our comprehensive multi-cloud infrastructure. This position is a blend of tactical engineering and strategic planning, focused on designing, implementing, and advancing cloud systems that support business demands while fostering innovation in cloud operations.

Key Responsibilities

• Architect, deploy, and maintain cloud infrastructures across environments including AWS, Azure, and GCP to power enterprise applications.
• Manage configurations related to compute, storage, networking, and cloud services, ensuring scalability and robustness, while performing regular maintenance to uphold system currency and performance.
• Utilize enterprise monitoring and alerting tools to oversee cloud platform health, promptly investigating incidents and executing root cause analysis and timely issue resolution.
• Participate in on-call rotations providing after-hours support to swiftly address critical incidents, minimizing service disruption in line with agreed service levels.
• Create and maintain automation scripts and CI/CD pipelines, leveraging Infrastructure as Code tools such as Terraform and CloudFormation for automated, reliable cloud resource provisioning.
• Collaborate with DevOps and development teams to automate build, test, and deployment workflows, enhancing consistency and reducing manual tasks.
• Analyze metrics to identify optimization opportunities for cloud resource use, performance improvements, and cost savings through capacity planning and tuning.
• Explore and integrate emerging operational tools—such as AI-powered monitoring and auto-remediation platforms—to strengthen cloud management capabilities.
• Refine operational documentation including playbooks, runbooks, and knowledge bases supporting cloud operations.
• Enforce security and compliance standards within cloud settings in alignment with organizational IT policies and regulatory requirements concerning data protection and privacy.
• Coordinate with Security and Compliance teams to address vulnerabilities, manage access controls and encryption, ensuring audit readiness and governance compliance.
• Maintain precise records of configurations and modifications to satisfy compliance and change management processes.
• Communicate effectively with technical teams and stakeholders, documenting processes and resolving issues collaboratively with cross-functional groups such as Cloud Ops, DevOps, developers, security professionals, and vendors.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Systems, or a related discipline.
• Minimum of 5 years of progressive experience in IT infrastructure or cloud engineering, focusing on complex multi-cloud production environments.
• Expertise in public cloud platforms like AWS, Azure, or Google Cloud, including knowledge of compute, storage, networking, and managed cloud services.
• Proficient in designing architecturally resilient cloud solutions, including network constructs like VPCs/VNets, security groups, and load balancing.
• Familiarity with virtualization and containerization technologies, with Kubernetes experience considered a plus.
• Experience with infrastructure automation and DevOps methodologies.
• Proficient in scripting languages such as PowerShell, Python, or Bash for automation of deployments and tasks.
• Hands-on experience creating and managing CI/CD pipelines with tools like Jenkins, GitHub Actions, or Azure DevOps.
• Skilled with Infrastructure as Code platforms, including Terraform and CloudFormation.
• Competent in monitoring, incident management, and performance tuning of cloud systems using tools like Dynatrace, Datadog, or CloudWatch.
• Strong analytical and troubleshooting abilities, capable of root cause analysis and decision-making during critical outages.
• Effective written and verbal communication skills to describe procedures and technical issues clearly to team members and stakeholders.
• Adaptable and proactive learner who embraces evolving cloud technologies and AI-enabled operational tools to optimize efficiency and reliability.
• Experience with eCommerce platforms such as BigCommerce or Shopify.
• Knowledge of Oracle Cloud Infrastructure (OCI) and Oracle Fusion Cloud applications is advantageous.

Employee Benefits and Culture

• This role offers a career path with prospects for personal and professional growth.
• We pride ourselves on fostering a diverse and inclusive workplace.
• Extensive investment in training, mentoring, and continued development opportunities.
• Access to comprehensive training platforms.
• Full medical and dental benefits alongside a Deferred Profit Sharing Program.
• An annual Wellness Credit of up to $250 for health-related expenses, including fitness and well-being products or services.
• Associate discount program on premium sleep products.
• Maternity and parental leave top-up benefits.
• Tuition reimbursement available for both professional and personal education.
• Recognition awards for long service, and numerous social and celebratory events.
• Referral rewards program for recommending new talent.
• Paid volunteer day to support community charities.

Additional Details

This is an active vacancy with an annual salary range between $105,000 and $130,000, depending on candidate location, qualifications, experience, and market conditions. The recruitment process may involve AI-based screening tools, but all applications receive human review.

Diversity & Inclusion

We are devoted to cultivating an inclusive and diverse organizational culture that values differences, ensuring equitable and respectful treatment for all applicants regardless of race, ethnicity, nationality, religion, age, gender, sexual orientation, or disability. Accommodation can be provided at any recruitment stage on request.