Senior Director - Cloud Customer Engagement

Role Overview

Lead the strategy for customer engagement and set annual targets across both public and private sector portfolios. Work closely with Solution Excellence and Product Management to drive new client acquisition and enhance pipeline growth.

Main Responsibilities

• Develop and manage the customer engagement approach and annual objectives for public and private sector clients.
• Serve as the senior point of contact between Cloud Services & Solutions and Commercial/Sales leadership to strategize new client acquisition.
• Lead revenue enablement programs and accelerate pipeline movement from lead to cash for new accounts.
• Manage the value messaging approach for all cloud service offerings.
• Coordinate strategically with Cloud Solution Excellence and Cloud Product Management to align on a unified customer approach.
• Set and track engagement KPIs, yearly revenue goals, and growth metrics.
• Establish and nurture strategic relationships with major clients to support account retention and growth.
• Demonstrate proven sales success within the cloud business domain.

Key Deliverables

• Meet department-level annual revenue goals.
• Grow the base of new client accounts across sector portfolios.
• Develop strategic account plans ensuring robust cross-functional coordination.
• Produce engagement KPI and revenue reports for executive leadership.

Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, or a related field.
• More than 10 years’ experience in customer engagement, cloud solutions, or an allied area.
• Preferred certifications in Sales or Account Management; MBA credentials considered a plus.

Key Competencies

• Strategic planning
• Revenue enablement
• Client relationship management
• Cross-functional leadership
• Sales funnel management