Senior Director - Application Solutions, Cloud & Security Delivery

About the Role

This senior leadership position based in Singapore entails leading the Application Solutions, Cloud, and Security portfolio with a focus on business growth, profitability, operational efficiency, and exceptional delivery outcomes. The incumbent will manage large-scale projects involving application modernization, cloud migration, cybersecurity, and digital transformations, ensuring superior client satisfaction and commercial success.

Key Duties

• Ensure delivery of Application Solutions, Cloud, and Security services meets contractual and business expectations, maintaining high client satisfaction.
• Develop and implement the strategic delivery vision aligned with corporate goals.
• Build and strengthen relationships with strategic clients to exceed their expectations.
• Apply industry best practices to maintain consistent, high-quality service delivery.
• Monitor and report performance metrics to enhance delivery effectiveness.
• Optimize allocation of resources including personnel, technology, and infrastructure.
• Identify, manage, and mitigate risks associated with service delivery.
• Manage portfolio budgets effectively to ensure profitability and resource efficiency.
• Collaborate with practice and technology teams to integrate innovative solutions enhancing delivery capabilities.
• Represent client interests internally to foster customer-centric decisions.
• Evaluate technology solutions and oversee procurement and vendor management processes.
• Engage with vendors and strategic partners to resolve performance issues and ensure successful project outcomes.
• Review proposals to align growth objectives with business goals, maximizing client value.
• Contribute to pre-sales by providing expertise on delivery, solutions, cost estimates, and implementations.
• Partner with governance boards and stakeholders to ensure contract compliance and business objective achievement.
• Lead, mentor and motivate teams to achieve outstanding customer and business results.
• Handle negotiation and resolution of contractual and commercial delivery challenges.
• Support leadership in recruiting, developing, and retaining top talent for efficient resource management.

Required Knowledge and Competencies

• Deep expertise in IT services, including current trends, technologies, and industry best practices.
• Comprehensive understanding of Application Solutions, Cloud Services, and Cybersecurity, including their delivery models and governance.
• Ability to interpret client needs and address industry-specific challenges with customized solutions.
• Proven leadership and team management skills capable of driving business success.
• Outstanding communication, presentation, and stakeholder engagement abilities.
• Strong client relationship-building skills ensuring exceptional customer satisfaction.
• Expertise in project, program, and delivery management methodologies.
• Advanced analytical, problem-solving, and decision-making skills.
• Solid financial acumen including budgeting, forecasting, and profitability management.
• Experience managing vendor and partner relationships.
• A customer-oriented approach focusing on delivering tangible business value.
• Adaptability to evolving technology landscapes, markets, and client demands.
• Strategic thinker with experience in crafting business, technology, and delivery strategies.
• Results-driven with a focus on measurable outcomes.
• Collaborative mindset able to work effectively across diverse teams locally and globally.

Experience Requirements

• Extensive leadership tenure in Applications, Cloud, Security, Digital Transformation, or Technology Services.
• Proven track record managing large-scale delivery organizations and complex programs.
• Successful delivery of application modernization, cloud migration, and cybersecurity projects for enterprise clients.
• Expertise in meeting contractual, quality, and business objectives in delivery excellence.
• Managing financial performance and profitability of significant portfolios.
• Proven capability in engaging with executive clients and fostering customer satisfaction.
• Experience leading distributed, multi-regional teams of delivery professionals.
• Supporting business development and pre-sales efforts with solution and growth strategy input.
• Accountable for revenue growth, margin improvement, and operational performance.
• Comfortable working with C-level stakeholders and steering strategic technology initiatives.

Company Overview

NTT DATA is a global leader in business and technology services with over $30 billion annual revenue, serving 75% of the Fortune Global 100. The organization is a pioneer in AI, cloud, security, data centers, and application services with a commitment to driving client success through responsible innovation. Operating in 70+ countries and supported by significant R&D investment, NTT DATA offers a diverse and inclusive workplace fostering growth and belonging.

Equal Opportunity & Fraud Warning

NTT DATA is committed to a workplace free from discrimination and harassment, embracing diversity across all protected categories. Candidates should be cautious of fraudulent recruiters requesting payments or personal information; all legitimate communications will come from official company email addresses ending with @nttdata.com.