Senior Customer Services Executive

Role Overview and Responsibilities

As a Senior Customer Services Executive, you will lead the operations team to guarantee efficient booking management. Your role involves acting as a liaison between operations, marketing, customers, partners, and vendors to enhance service delivery. You will oversee comprehensive business operations, address queries, manage complaints and escalations, and ensure flawless process execution. Additionally, you will be responsible for maintaining steady supply by bringing onboard new partners and vendors and expanding services to new cities. Training and motivating your team to foster high employee satisfaction and retention will also be essential. You will define and monitor key metrics and KPIs to track progress effectively.

Perks and Benefits

• Performance-based rewards, incentives, and bonuses
• Access to special meals and food trials
• Opportunity to gain startup experience
• Exposure to continuous learning and development

Additional Information

• Energetic, confident, and street-smart individuals are encouraged to apply
• Excellent communication and interpersonal skills are essential
• Preference for candidates who have an interest in food (foodies)