Senior Customer Implementation Specialist (German Speaking)

About the Role

Personio develops a smart HR platform that empowers small and medium enterprises by simplifying complex and time-intensive tasks. Our team of 1,500 is committed to creating intuitive products that delight over 15,000 customers and their 1.5 million employees. As a Senior Customer Implementation Specialist (German Speaking), you will be pivotal in ensuring client success across the DACH region, focusing on upper mid-market and enterprise accounts. This role entails guiding HR and People teams through multifaceted onboarding processes with expertise, empathy, and a distinct Personio touch. Hybrid work setup requires presence in-office three days per week in Berlin, Munich, or Dublin.

Key Responsibilities

• Lead end-to-end onboarding initiatives for upper mid-market and enterprise clients, ensuring smooth setup, integrations, and facilitating change adoption for seamless HR operations.
• Promote product utilization and best practices to enhance retention, deepen adoption, and maximize long-term client value across diverse stakeholders.
• Conduct strategic consultations and regular executive and operational reviews to understand objectives, align stakeholders, offer customized guidance, and drive measurable outcomes.
• Simultaneously manage multiple complex onboarding projects, overseeing scope, timelines, risks, and dependencies, while maintaining superior customer service.
• Identify, troubleshoot, and escalate client issues effectively; coordinate internally to ensure swift resolution with clear communication and documentation.
• Forge trusted partnerships with key stakeholders, including senior leaders; adeptly handle conflicts and recognize upselling or expansion prospects collaboratively with Growth and Customer Success teams.
• Collaborate cross-functionally with Sales, Growth, Customer Success, and Product teams to deliver outstanding results and relay client insights to refine onboarding processes and product development.
• Mentor new hires and colleagues; actively contribute to onboarding materials and continuously enhance team workflows through shared expertise and a growth-oriented mindset.

Candidate Profile

• Minimum of 6 years experience in customer-facing roles such as Implementation, Onboarding, Customer Success, Consulting, or Project/Program Management within SaaS or B2B sectors.
• Proven expertise working with upper mid-market and enterprise clients, particularly navigating multi-stakeholder and complex implementation environments.
• Exceptional stakeholder management skills, capable of influencing and aligning diverse audiences, including senior executives, across technical and non-technical domains.
• Advanced project/program management skills: proficient in planning, executing, risk mitigation, and effectively communicating multiple parallel initiatives.
• Strong commercial acumen, aligning customer success outcomes with broader organizational goals, and embracing teamwork, mentorship, and cross-functional collaboration to drive collective success.
• Technologically adept, quick to absorb new product knowledge, comfortable with technical integrations, and able to master Personio’s platform rapidly.
• Excellent communication and presentation skills, able to simplify complex topics, build trust, and manage challenging conversations gracefully.
• Growth mindset with adaptability, resilience, and a continuous drive to enhance customer value delivery.
• Fluency in both German and English is essential; additional languages are advantageous.
• Practical experience leveraging AI tools to optimize workflows, with clear judgment on when to rely on automation versus manual intervention.

Benefits and Culture

Personio values diversity and inclusion, fostering a welcoming culture that supports all employees regardless of gender, marital or family status, sexual orientation, religion, age, disability, education, or ethnicity. Benefits include:

• Competitive compensation package reviewed annually, including salary, benefits, and pre-IPO equity options.
• 28 days paid annual leave plus bonus days after 2 and 4 years of service.
• A fully paid Impact Day to contribute to social and environmental causes.
• Generous family leave policies, child support, mental health resources, and sabbatical options.
• An office-led, remote-friendly work approach, offering flexibility with working from home and international locations, complemented by in-office collaboration days.
• Regular social events, cultural activities, communal meals, and perks such as healthy snacks, beverages, and weekly catered lunches.