Senior Customer Care Representative
Kolkata, West Bengal, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 20,000 – INR 55,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Job Overview
Join Kotak Life Insurance as a Senior Customer Care Representative located in Kolkata, West Bengal. The role involves managing customer queries primarily via chat and other non-voice communication channels. Successful candidates will ensure accurate resolution of customer concerns related to banking products and services.
Key Responsibilities
- Manage and respond to customer inquiries through chat and other non-voice platforms.
- Provide precise and correct information concerning various banking products and services.
- Document and maintain detailed records of all customer interactions and service requests.
- Adhere strictly to company policies, banking regulations, and quality assurance standards.
- Ensure customer queries are resolved in a timely and professional manner.
Requirements and Skills
- Strong written communication skills essential for effective customer interaction.
- Basic computer proficiency to handle chat systems and maintain records efficiently.
Additional Details
The salary offered ranges between 20,000 and 55,000 INR per month. This position demands a commitment to uphold company and banking standards and deliver exceptional customer service.