Senior Cast Member

Overview

This is a full-time permanent role based in our Dublin store, requiring a commitment of 32 to 39 hours weekly. As a Senior Cast Member, you will be instrumental in delivering the magic of Disney to our Guests by crafting memorable experiences through engaging storytelling and top-quality products while upholding the Disney brand standards and grooming guidelines.

Key Responsibilities

• Ensure the store's visual merchandising is maintained to the highest standards, including window displays and overall presentation.
• Manage stage movements responsibly, including cash register accuracy and point of sale checks.
• Participate actively in monitoring visual merchandising strategies like markdowns, stock replenishment, and recovery.
• Provide constructive feedback to Managers and team members to consistently meet Disney’s brand benchmarks.
• Keep the store organized and tidy both in guest-facing and backstage areas, ensuring products are well-displayed and replenished promptly.
• Ensure all new items are showcased effectively for guest exposure.
• Assist with stock deliveries and implement appropriate markdowns, event setups, and stage arrangements.
• Drive sales targets by monitoring key performance indicators — such as sales, conversion rates, average gross sale (AGS), units per transaction (UPT), and the Magic Touch metric — and effectively communicate these to the team.
• Support Cast Members in achieving effective customer interactions and sales strategies like Talk-Ups.
• Manage time efficiently to prioritize tasks aligned with sales and service excellence.
• Serve as a role model by welcoming guests warmly, guiding them through the sales journey with positive interactions, and ensuring smooth transaction procedures while maintaining security protocols.
• Lead by example in guest service by putting guests’ needs first, sharing in-depth product knowledge, and adapting service approaches to meet varying guest requirements.
• Engage customers by using creativity through story-telling, language, and store tools to bring Disney stories to life in both one-on-one and group formats.
• Mentor and train Cast Members to consistently offer magical guest experiences.
• Comply with all safety, health, and company policies, including loss prevention and cash handling procedures.
• Represent Disney’s standards of professional grooming and behaviour to preserve brand integrity.
• Participate in community and company-sponsored events that align with Disney’s values and social responsibility programs.
• Help with administrative duties as needed and effectively manage stock inventory accuracy.
• Be prepared to assume key holder responsibilities while adhering strictly to company protocols.
• Maintain health and safety standards, particularly concerning manual handling and ladder use.
• Perform additional duties aligned with business requirements.

Required Qualifications and Skills

• A genuine passion for engaging Guests of all ages.
• Strong attention to detail with the ability to prioritize guest interaction and operational tasks effectively.
• Excellent time management and organizational skills.
• Preferred experience in retail or customer service environments.
• Proven ability to take ownership and responsibility within a team setting.
• Desirable experience in training or supporting team members.
• Strong communication abilities.
• Maintain a professional and polished appearance consistent with Disney standards.

Benefits

• Access to complimentary entry at eligible Disney Theme Parks, subject to availability and eligibility criteria.
• Employee discounts applicable to selected Disney products.

Equal Opportunity Statement and Accessibility

The Walt Disney Company fosters a diverse and inclusive workplace culture where all employees can thrive. We are committed to equal employment opportunities and providing reasonable accommodations for candidates with disabilities during the application, interview, and employment process. Please contact us to request any accommodations you may need.