Senior Business Analyst

About the Role

Join Air New Zealand's journey to revolutionize travel by addressing intricate business challenges that impact millions of customers' experiences. As the airline advances towards becoming the premier digital airline globally, we seek an experienced Senior Business Analyst to tackle complex problems, guide strategic choices, and generate impactful results for customers and employees.

This permanent, full-time position is stationed in our Auckland offices and intersects strategy, change management, technology, and operations. Your contribution will be vital in navigating complexities, unlocking value, and shaping future capabilities to foster a more interconnected, digital, and customer-focused airline.

As a fully agile enterprise — the first in aviation worldwide — priorities evolve regularly to meet strategic aims, offering you opportunities across diverse, high-impact projects beyond the current scope.

Air New Zealand is recognized for its culture, innovation, and service excellence, making it one of New Zealand’s most desirable employers. Join us and impact millions of journeys every year.

Key Responsibilities

• Analyze multifaceted business problems and pinpoint opportunities to enhance both customer experience and business value.
• Lead discovery and structured analysis efforts within customer service, commercial operations, and technology sectors.
• Assess alternatives, risks, and compromises to support well-informed decision-making and resource allocation.
• Facilitate consensus among diverse stakeholders to propel progress and successful delivery.
• Define future capabilities, operational processes, and methodologies that support long-term success.
• Champion value-driven execution through prioritization, outcome clarification, and incremental delivery.
• Establish clear linkage between strategic goals, measurable outcomes, and project decisions.

Essential Qualifications and Experience

• Significant background as a Business Analyst within large-scale transformation or change initiatives.
• Advanced critical thinking and structured problem-solving expertise.
• Proven experience addressing complex challenges across business, customer, operational, or technology domains.
• Capability to evaluate options and provide evidence-supported recommendations.
• Skilled at leading workshops and influencing senior leadership.
• Excellent relationship management and stakeholder engagement skills.
• Experience bridging business and technology teams.
• Outcome-oriented approach focused on realizing tangible benefits.
• Adept at connecting strategic objectives with practical execution.

Desirable Experience

• Participation in digital transformation projects.
• Familiarity with operational platforms such as Engineering, Maintenance, and Supply Chain.
• Exposure to data management, integration, cybersecurity, or platform modernization efforts.
• Background in aviation, travel, or transportation sectors.

Additional Information

Air New Zealand champions diversity, equity, and inclusion, fostering a workplace where everyone can thrive authentically. We value the unique perspectives and contributions of all employees. Candidates with disabilities, health or mental health considerations, and neurodiverse individuals are encouraged to apply.

If you face accessibility barriers or need reasonable adjustments during recruitment, please contact the listed recruiter to ensure equitable participation.

Embrace the Māori proverb: "Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina." Meaning, "Strive to bring distant horizons closer. Once near, seize them and make them your reality."