Senior Bar Tender

About Radisson Hotel Group

Radisson Hotel Group is among the globe's largest hospitality companies, boasting ten unique hotel brands and over 1,500 properties operating or being developed across more than 95 countries. The Group is anchored on the brand promise "Every Moment Matters," coupled with a distinctive "Yes I Can!" service mantra. The success and future of the business center on its people—true Moment Makers—who cultivate a culture, environment, and opportunities to bring out the best every day, everywhere.

Job Description

Guest Experience

• Deliver warm, professional, and engaging customer service consistently.
• Develop strong connections with guests to create unforgettable experiences.
• Handle guest feedback promptly and execute service recovery when necessary.
• Promote guest engagement by introducing creative beverage offerings and special promotions.
• Maintain a strong presence during service periods to assist and lead the team.

Operational Management

• Supervise daily bar operations to ensure smooth and efficient services.
• Complete all opening, operating, and closing procedures according to standards.
• Monitor and uphold service quality, presentation, cleanliness, and atmosphere.
• Develop and maintain beverage menus including signature cocktails and seasonal drinks.
• Coordinate efforts with kitchen and service teams to ensure seamless operation.
• Ensure all bar equipment is properly maintained and safe to use.

Financial Performance

• Manage beverage costs, inventory levels, and stock control operations.
• Conduct frequent stocktakes and investigate any discrepancies thoroughly.
• Track sales metrics to identify and pursue revenue opportunities.
• Analyze business results and implement strategies to boost profitability.
• Ensure accurate billing, proper cash handling, and detailed financial reporting.

Product Knowledge

• Maintain expertise in cocktails, wines, beers, spirits, and current beverage trends.
• Introduce innovative beverage concepts aligned with the Radisson RED brand identity.
• Train team members on product knowledge, effective upselling methods, and service excellence.
• Collaborate with suppliers to source quality products and support promotional initiatives.

Quality & Compliance

• Ensure adherence to all alcohol licensing laws regarding responsible service.
• Maintain exemplary hygiene, sanitation, and workplace safety standards.
• Comply with hotel policies, brand standards, and operating procedures consistently.
• Manage food safety and health & safety within the bar environment.
• Ensure all staff uphold professional grooming and presentation guidelines.

Team Collaboration

• Partner with Food & Beverage leadership to meet departmental goals.
• Work jointly with Events, Kitchen, Front Office, and Sales teams to deliver successful functions and promotions.
• Participate actively in management meetings, briefings, and training sessions.
• Support and contribute to continuous improvement projects across Food & Beverage operations.

Qualifications

Education & Experience

• Preferably holds a Diploma or Degree in Hospitality Management or a related discipline.
• Has 3 to 5 years of experience in bar operations within premium hotels, restaurants, or hospitality settings.
• Possesses at least 2 years in a bar management role.
• Experience with beverage menu creation, inventory management, and financial reporting linked to beverage revenue.

Skills & Competencies

• Strong leadership capabilities and effective people management skills.
• Excellent communication and interpersonal skills.
• Commercial awareness with proficient financial and analytical abilities.
• Exceptional focus on delivering outstanding guest service.
• Advanced expertise in wines, spirits, cocktail crafting, and mixology.
• Well-developed organizational and problem-solving skills.
• Able to perform proficiently under pressure in a fast-moving environment.
• Familiarity with POS systems and inventory management software.
• High attention to detail and commitment to quality standards.

Other Requirements & Certifications

• Must currently hold Responsible Service of Alcohol certification or equivalent in New Zealand.
• Possesses LCQ and DM certifications recognized in New Zealand.
• First Aid certification would be beneficial.
• Flexible availability to work shifts including weekends, evenings, and public holidays.
• Multilingual abilities are an advantage.

Legal Eligibility

Applicants must have legal working rights in New Zealand (NZ Citizen, Permanent Resident, or valid work visa). Visa sponsorship is not provided; only eligible candidates will be considered.

Additional Information

Why Join Radisson Hotel Group?

• Live the magic of hospitality by joining a team dedicated to creating extraordinary experiences daily.
• Develop your career with continuous learning and growth opportunities.
• Be part of an inclusive, supportive workplace that values diversity and fosters belonging.
• Enjoy the freedom to bring your ideas and passion to life, making a difference in hospitality and beyond.
• Access exclusive global and local benefits, including special hotel rates worldwide.

We encourage applications from candidates of all backgrounds and abilities. Assistance can be provided during the application process if needed.