Senior Associate, Settlements

About Commercial Bank of Qatar

Established in 1975 and based in Doha, Commercial Bank is a key contributor to Qatar's economic growth, offering a diverse range of personal, business, government, international, and investment banking services. We are committed to empowering our workforce by providing ample opportunities for career advancement and professional growth. Our workplace culture promotes innovation, supports a healthy work-life balance, and encourages employees to achieve their full potential. Join us to be part of shaping the future of banking.

Role Overview

The Senior Associate in Settlements is responsible for accurately handling cardholder disputes and chargebacks within the deadlines stipulated by card schemes, aligning with internal policies and card scheme regulations.

Core Responsibilities

• Evaluate and process cardholder disputes and chargeback claims adhering to card scheme regulations and timelines.
• Examine transaction data and relevant support documents to assess and apply the appropriate dispute resolution steps.
• Manage and track dispute cases through various chargeback phases until completion.
• Review responses received for disputes and take necessary actions promptly within required timelines.
• Execute financial adjustments related to disputes and ensure meticulous maintenance of case documentation.
• Escalate complex or unusual cases to the relevant authority for additional review.

Collaboration

Internal: Interaction with branches, cards business team, operational risk, call center, vault unit, RTB cards team, ATM support, IT, corporate banking, marketing for cards, and HR departments.

External: Coordination with Visa, MasterCard, Diners, co-branded card partners/joint ventures, Qatar Central Bank, among others.

Required Qualifications and Experience

• Bachelor’s degree in finance or an equivalent field.
• Minimum of 2 years’ experience in a related role.
• Sound knowledge of VISA, MasterCard, Diners card operations, and chargeback procedures.
• Proficiency in Microsoft Office applications.
• Strong written and verbal English communication skills.

Preferred Skills

• Capability to effectively engage with both internal teams and external stakeholders.
• Ability to perform well under pressure.
• Exceptional attention to detail and accuracy in work.
• Arabic language proficiency is desirable.

Why Choose Commercial Bank?

• Recognized as the Best Digital Bank in the Middle East 2024 by World Finance and winner of the Best Mobile Banking App in the Middle East 2024 by Global Finance.
• Operates within a digital-first and innovation-driven environment using cutting-edge banking technologies.
• Offers opportunities for international collaboration and exposure to global markets.
• Emphasizes employee well-being and work-life balance to foster a supportive workplace.
• Provides competitive remuneration and benefits that reward commitment and performance.
• Dedicated to diversity, equity, and inclusion, appreciating varied perspectives.

Additional Information

The bank is pioneering digital transformation in Qatar’s banking sector by integrating innovative solutions to redefine the banking experience. Please note that only shortlisted candidates will be contacted, and the bank reserves the right to amend or remove this job posting at any time without prior notice.