Senior Associate - Collections

About the Employer

The employer is a reputable and established organization specializing in property development and asset management, managing a diverse portfolio of large-scale projects. They emphasize operational excellence, excellent customer service, and strong financial governance, making significant contributions to community development across the UAE.

Key Duties

• Track customer accounts to determine due and overdue payments.
• Engage with clients via phone, email, and meetings to ensure prompt payment collection.
• Generate and dispatch payment reminders, account statements, and default notifications as per approved protocols.
• Keep detailed records of collection actions, communications, and follow-ups.
• Perform account reconciliations and assist in resolving payment inconsistencies.
• Collaborate with Sales, Finance, Customer Service, and Legal teams addressing delayed payments and default cases.
• Facilitate discussions on payment plans and settlement options in line with company guidelines and authorization limits.
• Refer unresolved overdue accounts to the Collections Manager for escalation.
• Maintain comprehensive account documentation to aid legal recovery where necessary.
• Produce regular collection and ageing reports detailing outstanding balances.
• Ensure collection processes comply with company policies, contract terms, and regulatory requirements.
• Contribute to optimizing collection methods, reporting, and client communication procedures.
• Monitor agreed payment timelines and pursue timely collection outcomes.
• Help reduce aged receivables by actively monitoring accounts and engaging customers.
• Coordinate internally to resolve issues affecting payments and account settlements.

Required Qualifications and Experience

• A bachelor's degree in Finance, Accounting, Business Administration, or related field is essential.
• A solid 7 to 10 years of experience in collections, accounts receivable, credit control, or debt recovery roles.
• Prior experience in real estate, property development, construction, or a closely related industry is mandatory.
• Strong knowledge of collections workflows, receivables management, and payment recovery techniques.
• Proven experience in managing customer accounts, following up on payments, and performing reconciliations.
• Excellent analytical abilities with sharp attention to details.
• Working knowledge of ERP and CRM software platforms.
• Familiarity with contractual payment terms and collection protocols.
• Applicants must reside in the UAE.

Career Benefits

• Join a leading UAE organization with a robust market presence.
• Engage with a broad portfolio of customers and projects.
• Work in a collaborative and supportive team environment.
• Opportunities for ongoing career growth and advancement.
• Collaborate with seasoned professionals in the industry.
• Assume a strategic role with cross-functional visibility across departments.