Senior Account Manager (m/w/d)

Introduction

Are you eager to not just manage clients but to strategically grow your own portfolio of B2B customers from the ground up? Join us at Peter Park as one of the pioneering Senior Account Managers in our newly established B2B department. From day one, you will shape how this role functions within our company and take full commercial accountability, ensuring recurring revenues through strong customer loyalty, driving location expansions, and offering additional services at current sites. You will report directly to the Team Lead Account Management.

Key Responsibilities

• Complete ownership of a portfolio of our most strategic clients, managing all aspects from establishing account plans to identifying relevant decision makers.
• Collaborate with the sales team to develop tailored expansion strategies per account, including location analysis, business case development, and targeted communication.
• Identify opportunities for upselling at existing locations early and convert these signals into signed contract addenda independently.
• Conduct regular strategic business reviews with your clients, evaluate developments, and proactively oversee the performance of your entire portfolio.
• Serve as the primary commercial and operational contact person, accompanying clients with solid solutions; involve Customer Success for complex technical issues or capacity matters.
• Manage accounts through data-driven KPIs such as revenue development, NPS, CSAT, and Health Score, taking proactive steps to prevent customer churn.
• Act as a central liaison and escalation point between technical, product, operations, and sales teams, serving as the final escalation before involving management.
• Mentor and support the growth of Junior and Mid-level colleagues by sharing your expertise and experience.

Qualifications and Skills

• At least 5 years of proven experience in B2B account management with a strong track record of success.
• Strong commercial acumen including pricing strategies, contract negotiations, and business case formulation based on solid customer data rather than intuition.
• High ownership mentality with the ability to communicate deviations from targets promptly along with proposed solutions.
• Proficient data-driven work ethic including disciplined CRM use (HubSpot experience is advantageous), with the ability to interpret health scores and location data to derive actionable insights.
• Ability to quickly grasp complex product and system environments and translate technical setups into clear terms that non-technical decision makers understand and approve.
• Resilience in challenging commercial discussions while prioritizing tasks by impact and value.
• Fluent in German and English at negotiation level (C1+); additional languages are a plus.

Work Setup

• 40 hours per week under trust-based working hours with flexible scheduling.
• Hybrid working model based in Munich (3 days at the office at Neue Balan, 2 days remote) with regular on-site client visits throughout the DACH region.
• Permanent contract with an attractive fixed salary plus a performance-related bonus.
• Clear career progression options either as a specialist (expert) or leadership role (team lead).
• Collaborate within an ambitious team currently consisting of 5 colleagues.

Company Culture & Benefits

• Proactive ownership culture with a 'no pass the buck' attitude; you're empowered to drive initiatives through to completion.
• Strategic mindset focusing on entire portfolios instead of isolated deals.
• Fast decision-making and agile adjustment processes.
• Open communication encouraged—voice your opinion early and commit once a decision is made.
• Enjoy trust-based, flexible working arrangements with an alpine view office or remote options.
• Experience a start-up atmosphere with rapid growth, short communication paths, and a casual culture from working students to the CEO.
• Competitive fixed salary supplemented by performance bonuses.
• Opportunities for self-directed work, continuous feedback, rapid learning curve, and the chance to shape the entire enterprise motion from scratch.
• Benefits include 29 vacation days, team events, IT equipment of your choice, company pension plan, Urban Sports Club membership, meal subsidies, weekly team lunches, and the option to occasionally work from another EU country (EU Workation).

About Peter Park

Peter Park enables clients to digitally manage parking spaces effortlessly, replacing traditional barriers, paper tickets, and disc parking with barrier-free parking solutions and mobile payment options. We revolutionize everyday parking experiences with innovative digital technologies, enhancing convenience for drivers and optimizing the use of urban infrastructure to promote a sustainable and livable city environment. Working closely with our B2B customers and partners, we continuously innovate and expand our SaaS platform.