Senior Account Manager - Global Hotel Chains and Connectivity

About Traveloka

Traveloka is a leading Southeast Asian travel and lifestyle super-app that connects millions across eleven countries with flights, hotels, experiences, and financial services through a unified platform. Founded in 2012, Traveloka has rapidly grown, facilitating billions in transactions and establishing a well-known consumer brand in the region. The company prioritizes innovation tailored to the unique dynamics of the young, mobile-first Southeast Asian market, rather than adopting traditional Western models.

Team Overview

The Accommodation team oversees the hotel and property booking journey across Traveloka’s markets, partnering with a wide range of properties from budget stay options to premium international hotel chains. This team’s success is driven by securing the right supply at competitive prices and ensuring consistent availability for travelers.

Role Summary

The Senior Account Manager is responsible for managing partnerships with global hotel chains, focusing 70% on strategic account management and commercial growth, and 30% on overseeing connectivity operations with channel managers and providers. This is an ideal position for a candidate who combines strong commercial insight with operational expertise.

Responsibilities

• Maintain and develop strong relationships with international hotel chain partners.
• Expand Traveloka’s connectivity network by collaborating with Channel Managers and Switch providers to increase hotel supply coverage in key markets.
• Negotiate commercial agreements, monitor performance metrics, and deliver actionable insights to hotel partners, acting as the lead account manager.
• Lead comprehensive commercial negotiations with supply partners, coordinating closely with Product, Engineering, and Legal teams to ensure smooth integration processes.
• Optimize partner performance through data-driven strategies focusing on supply coverage, Average Room Inventory quality, conversion rates, and revenue generation.
• Create and implement Joint Business Plans aligned with partner and company objectives.
• Serve as the main contact for strategic partners, facilitating continuous communication, resolving issues, and aligning on performance and roadmap enhancements.

Qualifications

• At least 8 years of experience in sales, account or market management, project management, or roles within travel technology firms.
• Preferred background in online travel agencies (OTA), travel, or hospitality sectors.
• Proven project management abilities capable of handling multiple concurrent initiatives and meeting deadlines.
• Exceptional communication skills for managing and influencing diverse stakeholders.
• Advanced analytical capabilities with a focus on data-driven decision making.

Additional Information

Applicants who resonate with the scale and challenge of this opportunity are encouraged to apply. Every application will be carefully reviewed, and those with strong matches will be contacted within five business days. Traveloka aims to foster a workplace where talented individuals remain inspired by the growing challenges and opportunities.